Printing Services Technician
Working Title
Printing Production Specialist
Home Department
Printing Services - 35315
Primary Purpose of Organizational Unit
The primary purpose of Printing Services is to provide printing and related services to the university community. These services include, but not limited to a full-service printing operation, copy center, copier placement operation, copier placement operation, sign and poster making business, printing project management, digital pre-press services, design services and fulfillment services. Printing Services exists to provide high quality traditional graphic communications (offset and copy) as well as variable data graphic communications (digital printing to a target audience of “One”). These services are convenient and confidentially reproduced in a timely and the most cost-effective manor available, while meeting the customer production and cost needs. Campus Vending services oversees all the implementation, operation, and installation of vending machines across the campus. Campus Vending services collaborates with contract Snack & Beverages vendors to ensuring that the quality of the products in the vending machine comply with the food safety norms and standards.
College
Business Services - 35300 College
College/School Information
University Information
The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking.
A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.
The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.
UNCW has been part of the University of North Carolina System since 1969.
Location of Workplace
Main UNCW Campus
Brief Summary of Work for this Position
The Printing Production Specialist will provide customer support at the student business center, student & departmental enterprise printing program, and campus vending program.
Duties & Responsibilities
- Provide service, support, and routine maintenance for equipment and software to ensure optimal performance.
- Troubleshoot equipment malfunctions and coordinate repairs with vendors as needed.
- Monitor fleet equipment, inventory, parts, and materials related to service operations.
- Deliver outstanding customer service and technical support to print and vending users.
- Train users on the proper operation of equipment, systems, and services.
- Utilize diagnostic tools to identify and resolve malfunctions and service issues.
- Respond to and resolve support requests from staff and students; answer questions related to printing systems, software, and hardware.
- Install, configure, and update software, hardware, drivers, and print/vending applications.
- Collaborate with IT and other support departments to troubleshoot and resolve technical issues.
- Monitor system performance, including hardware and software metrics, to ensure reliability and efficiency.
- Resolve customer concerns related to vending equipment and machine malfunctions.
- Process refunds for drink and snack vending services in accordance with established procedures.
- Address customer inquiries regarding vending services and equipment.
- Assist customers with retail transactions at the University Business Center.
Minimum Education and Experience Requirements
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work
Preferred education, professional skills and experience
- Experience working with MFD or production printers and related software
- Proficient with technology
Required Certifications or licensure
Valid NC Driver License
FTE
1.0 FTE (40 hours per week)
Months Per Year
12 Months
Work Days
Monday - Friday
Work Hours
8:00 pm - 5:00 pm
Type of Position
Permanent
Anticipated Ending Date if Time-Limited
Job Posting Date
06/12/2026
Posting Close Date
06/28/2026
Number of Openings
Single Incumbent
Special Notes to Applicants
PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the ‘Work History’ section before you apply for this position. Applications must be submitted through the online application system to be considered.
This position is being recruited at the Journey level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
EEO Statement
UNCW does not discriminate against any employee or applicant for employment because of his or her race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs.
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
External Link to Posting
https://jobs.uncw.edu/postings/39587
