JOB DESCRIPTION SUMMARY:
The Restaurant Manager is responsible for shift management and the operational excellence their assigned department of a single Buffalo Wild Wings restaurant. The Restaurant Manager will work as a member of the management team maintaining the restaurants revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
RESPONSIBILITIES:
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Model hospitality skills/behaviors by conducting 100% table visits of guests in the restaurant.
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Effectively handle guest complaints.
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Build positive, professional relationships with members of the community.
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Manage department staffing needs to ensure proper staffing levels are maintained; review applications, interview candidates, and training.
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Lead shift meetings, and solicit feedback from team members.
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Handles shift-by-shift coaching and performance counseling and feedback of team members on as needed basis.
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Responsible for the proper submission and documentation of all guest and team member related injuries and/or incidents.
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Manage shifts to achieve sales and profit goals
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Conduct administrative manager functions and transactions.
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Ensure adherence to SERV Safe Alcohol, Food and HACCP standards.
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Ensure PCI compliance for all credit card transaction documents.
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Conduct time punch audit daily and make corrections accordingly.
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Assist with rollouts of new company programs, policies, and procedures.
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Unload trucks, pallets, and cases of food and beverage
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Rotate and restock inventory
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Ensure team meets or exceeds cost of sales actual vs legitimate target.
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Unloading vendor trucks/pallets, ensures inventory is properly received and rotated.
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Other duties as assigned.
SKILLS/QUALIFICATIONS:
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Must be at least 21 years of age.
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Minimum two years restaurant management experience preferred.
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College degree preferred or equivalent in experience.
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Strong written and verbal communication skills.
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Ability to work independently with minimal supervision.
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Energetic and flexible.
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Maintains a calm, tactful demeanor when dealing with difficult situations.
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Well organized and detail oriented.
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Forms strong working relationships within team.
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Identifies additional tasks to be completed and willingly assists others.
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Follows direction with focused attention.
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Strong computer skills
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Must possess proper food handler and alcohol dispensing certifications.
SUPERVISORY RESPONSIBILITIES:
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Supervision over hourly employees during each shift
Physical Requirements
NP Not Present
O Occasional (Up to 25% of time)
F Frequent (26%-74% of time)
C Constant (75% or more of time)
Requirements
- Standing/Walking: Remaining on ones feet in an upright position at a workstation or moving about in a work area.(C)
- Sitting: Remaining in a normal seated position. (O)
- Carrying: Moving an object usually by holding it in hands or arms, or on shoulders. (C)
- Lifting: Raising an object from one level to another with hands or arms and/or shoulders, back and legs. Must be able to lift items up to 25 pounds. (C)
- Pushing/Pulling: Exerting force upon an object so that object moves away from/towards the force. (F)
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Travel: Requires traveling outside geographic area. (O)
- Stooping; Bending body downward and forward by bending spine at waist. (F)
- Bending: Bending knees to come to rest on knees or knee. (F)
- Reaching; Extending hands or arms in any direction. (C)
- Handling; Seizing, holding, grasping, turning or otherwise performing precision work with hands. (C)
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Bending/Twisting; Continual intermittent twisting of the spine. (F)
- Talking; Expressing or exchanging ideas by means of the spoken work. (C)
- Hearing; Receiving detailed information through oral communication. (C)
- Vision; Clarity of vision at near or far distances. (C)
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Computer usage or other special equipment operated. (C)
