Job Description
Position: Customer Service Representative (Non-exempt)
Employee:
Reports to: Branch Manager
The CSR position is subject to all U.S. Department of Labor (DOL) laws and rules, including the rule effective 12/1/16 governing exempt/non-exempt qualifications. Per that rule, this position has been determined to be defined and classified as “Non-exempt”.
The salary range for this position is $30,000 - $34,000
Job Requirements/Skills
· Have an understanding of computer operating systems, with a proficient ability to process all payment options accurately, all loan services and loan documentation and issuance of checks.
· Possess the ability to perform administrative functions as needed.
· Be proficient on a ten key calculator and be computer literate.
· Understand and effectively carry out assigned duties with limited supervision.
· Have the ability to constructively and objectively handle stressful situations and individuals.
· Possess excellent communication, customer service, and interpersonal skills.
· Be a team player, have a positive attitude, and have the ability to handle a heavy workflow in an effective and efficient manner.
· Demonstrate organizational skills that ensure all functions are completed in a timely manner and that all report deadlines are met.
Business Development
· Support Branch in achieving monthly volume goals.
· Solicit current customer base through counter, telephone, and mail solicitations.
· Develop new business through customer recommendations, competitor referrals, and the solicitation of former borrowers.
Delinquency Control
· Work delinquent accounts as directed.
· Collect past due accounts through written notices and phone calls as directed.
· Field call collection accounts in accordance with company guidelines as directed.
· File legal action and bankruptcy petitions as directed.
· Collect charged-off accounts as directed.
Lending Functions
· Takes and investigates loan applications.
· Prepares loan documents for closing.
· Breaks down loan files.
· Files loan files.
Administrative Functions
· Have overall responsibility of the cash drawer and perform the majority of cash drawer functions.
· Process counter payments.
· Process, record, and make daily deposits.
· Post mail payments.
· Process deferments.
· Process adjustment of terms.
· Mail turndown notices.
· Process paid-out loan papers.
· Process due date changes.
· File folders, notices, etc.
· Mail letters.
· Perform the daily backup
Time Allotment
· 60% - Administrative/Payment Duties
· 20% - Collection Activities
· 25% - Lending and Business Development
· 5% - Other tasks assigned by management
Job Type: Full-time
Pay: $15.50 - $16.50 per hour
Benefits:
- Flexible schedule
- Life insurance
Work Location: In person
