Overview
Join our dynamic team as a Wholesale Order Processing Specialist and play a key role in ensuring our customers and contractors receive exceptional service. In this fast-paced office position, you will be responsible for accurately processing wholesale orders, coordinating with sales representatives, vendors, and warehouse teams, and ensuring orders move efficiently through the fulfillment process. If you are highly organized, detail-oriented, and enjoy solving problems while working across multiple departments, this role offers an exciting opportunity to make a direct impact on customer satisfaction and operational success.
Responsibilities
- Process wholesale customer orders accurately and efficiently within the company's ERP system.
- Verify order details, pricing, stock availability, customer terms, and shipping requirements before order release.
- Create warehouse shipments and purchase orders as necessary to facilitate order fulfillment.
- Process customer payments and ensure orders meet all financial and credit requirements prior to fulfillment.
- Maintain accurate customer records, account information, and order documentation.
- Communicate regularly with sales representatives, vendors, warehouses, and internal departments to ensure smooth order processing.
- Monitor inventory availability and proactively communicate stock shortages, backorders, and lead time concerns.
- Follow up on orders awaiting payment, inventory replenishment, vendor confirmation, or other outstanding requirements to ensure timely resolution.
- Manage and respond to a shared team inbox, prioritizing customer and internal inquiries appropriately.
- Work collaboratively with team members to ensure departmental goals and service levels are met.
- Maintain a high level of accuracy, organization, and attention to detail while managing multiple priorities in a fast-paced environment.
- Contribute to continuous process improvement by identifying opportunities to increase efficiency and enhance the customer experience.
- Assist with additional operational tasks and support other business divisions, including e-commerce order processing, during periods of lower wholesale volume or as business needs require.
Qualifications
- Minimum of 2 years of experience in order processing, customer service, administrative support, sales support, or a related operational role.
- Strong computer skills with the ability to learn and navigate multiple software systems efficiently.
- Excellent attention to detail and a commitment to accuracy.
- Strong written and verbal communication skills.
- Ability to prioritize workload, manage multiple tasks simultaneously, and meet deadlines in a fast-paced environment.
- Strong problem-solving and critical-thinking skills.
- Ability to work independently while also contributing effectively within a team environment.
- Proficiency with Microsoft Office applications, particularly Outlook, Excel, and Teams.
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
