JOB The Manatee Clerk’s Child Support Program provides comprehensive case management including; locating parents responsible for the support of a child, establishing paternity, obtaining, enforcing and modifying child support orders. This position is responsible for providing superior service to both internal and external partners of the Clerk’s Office. The Clerk I/CSP safeguards confidential information and accurately and effectively performs a variety of clerical and administrative duties. Including utilizing the Child Support Management system to work assigned tasks related to Child Support Program services. The Clerk I/CSP position is a full-time, non-supervisory position reporting to the team Supervisor. EXAMPLE OF DUTIES
- High School diploma or GED
-
One year of recent and relevant experience that demonstrates the ability to apply acute attention to detail in maintenance of detailed data, preferably in an automated systems environment
-
Basic mathematical aptitude, as well as alpha and numeric filing skills are required
-
Computer literacy which includes, but is not limited to, proficiency in Microsoft Windows suite
SUPPLEMENTAL INFORMATION
It is understood that every incidental duty connected with operations listed in the job description is not always specifically described, and that employees, at the discretion of management, may be required to perform duties not within their job descriptions. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
-
Provides excellent customer service to all in person, in email and over the phone; is approachable, helpful and personable; and answers questions knowledgeably and with patience
-
Greeting customers upon arrival and accurately checking them in to be seen by a case manager
-
Performs general clerical and receptionist duties for the CSP
-
Maintains strict confidentiality of sensitive data as required in DOR and Clerk’s policy and procedures
-
Maintains a complete and accurate record, using the Child Support case management system and established division procedures
-
Accurately completes CAMS tasks and non-task related duties as assigned within specified time frames
-
Accurately completes system scanning and post scanning review as assigned for the Child Support case management system
-
Accurately completes weekly communications with DOR Employer Services to request employment records be added to the CAMS system
-
Accurately E-File Interstate Petitions
-
Facilitate Telephonic hearings as needed
-
Update demographic information post hearing from Memorandum to the Clerk
-
Timely completion of daily rounds
-
Regular and reliable attendance is an essential function of this job
ESSENTIAL MENTAL AND PHYSICAL FUNCTIONS
The essential mental and physical functions listed below are required in order for an employee to be able to perform the essential functions of this position.
-
Thinking critically; defined as reading, understanding and taking appropriate action on detailed and complex information
-
Sitting for prolonged periods of time
-
Repetitive actions/motion of one or both hands
-
Hearing ordinary conversation and office sounds
-
Verbal communication in person and on the phone
-
Written communication by hand and on PC
-
Bending/squatting/kneeling
-
Ability to lift 25 lbs.
