Patient Success Coordinator
We are a men's health clinic. Patients come to us for testosterone therapy, weight management, and related programs. This role is the person they hear from between visits, making sure appointments are booked, checking in on how things are going, and making sure nothing falls through.
What you will do
- Run the calendar: booking next visits, keeping track of who is due, confirming appointments, and rearranging the ones that get missed
- Reconnect with patients who have paused their care, and help them restart when they are ready
- Check in between appointments on how their program is going, and get them in with the clinician when something needs attention
- Keep clean notes so the clinical team knows where each patient stands
This is a non-clinical role. You will not give medical advice, interpret labs, or make treatment decisions. Anything clinical goes to our clinician, and we will train you on exactly where that line sits.
Who does well here
- Comfortable on the phone, and not put off when someone does not pick up the first few times
- Organised in a way other people can see
- Warm, but able to ask someone directly to book a time
Healthcare experience welcome, not required. Front desk, member services, patient coordination, retention, or inside sales all transfer.
Part time to start, with room to grow. Compensation is competitive and includes a performance component.
Send your resume and a short note about why this interests you.
Pay: $25.00 - $30.00 per hour
Work Location: In person
