Essential Functions:
- Deliver friendly, accommodating service in a high-volume, fast-paced environment.
- Welcome and guide guests through their experience, including discerning their tastes and making personalized recommendations.
- Know and understand all components of the beverage program.
- Strong knowledge of food menu.
- Communicate any beverage menu changes to staff and guests.
- Weekly trainings/tastings at line up.
- Regularly scheduled mandatory trainings outside of regular operations hours.
- Properly set-up and breakdown the bar station.
- Open/close bar while maintaining a neat, immaculate workspace.
- Check identification of guests to verify age requirements for purchase of alcohol.
- Seek out management approval for time off.
- Collect money for food and drinks served.
- Balance cash receipts.
- Attempt to limit problems and liability related to guest intoxication by taking steps, such as persuading guests to stop drinking or ordering taxis or other transportation.
- The ability to appropriately handle stress and interact effectively with others is an essential function of this position.
- Regular, timely, and punctual attendance is an essential function of this position.
- All other duties as assigned.
Knowledge/Skills/Abilities:
- Guest and Personal Service — Knowledge of principles and processes for providing guest and personal services. This includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction.
- Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation — Actively looking for ways to help people.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
- Speaking — Talking to others to convey information effectively.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Mental Demands:
- Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving guests in restaurants and stores, and receiving clients or guests.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Integrity — Job requires being honest and ethical.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Physical Demands:
- Summary: The work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. Note that being able to frequently lift or carry objects weighing up to 25 pounds is often more critical than being able to lift up to 50 pounds at a time. A full range of work requires standing or walking, off and on, for a total of approximately 6 hours in an 8-hour workday in order to meet the requirements of frequent lifting or carrying objects weighing up to 25 pounds. Sitting may occur intermittently during the remaining time. Use of the arms and hands is necessary to grasp, hold, and turn objects. This position also requires precision use of the fingers. The considerable lifting required for the full range of work usually requires frequent stooping and crouching. Flexibility of the knees as well as the torso is important for this activity. Being on one's feet for most of the workday is critical. The functional capacity to perform the work includes the functional capacity to perform sedentary and light work as well.
- Benchmarks for Specific Activities:
- Continuously (more than 6 hours per day): Standing, walking, talking, hearing, lifting, carrying
- Frequently (3 to 6 hours per day): N/A
- Occasionally (up to 3 hours per day): Climbing, balancing, stooping, crouching, kneeling, exposure to weather, vibration
Work Equipment, Tools, & Safety Equipment:
- Cocktail shakers or accessories — 3-piece cocktail shakers; 4-piece cocktail shakers; Pour spouts; Spirit measures
- Commercial use cutlery — Fruit knives; Lime slicers
- Commercial use strainers — 4-prong strainers; Cocktail strainers; Hawthorn strainers; Julep strainers
- Ice shaver machines or accessories — Ice chippers; Ice crushers; Ice flakers
- Point of sale POS terminal — Point of sale POS terminals; Point of service workstations
- Chemicals- bleach, soap, floor break, sanitizer, dish washing soaps, degreaser
- Lighters
Soft Skills:
- Continuous Learning - The need to be self-motivated to grow personally and professionally through on-going education as a result of the rate of change in the position.
- Creativity/Innovation - Identifying or participating in identifying changes & new approaches to items such as procedures, methods, models, products, services, theories, concepts, technologies, etc. that benefit employees, guests and/or the organization.
- Guest Service - Involved with guests in areas such as meeting guest needs, wants & expectations.
- Employee Development/Coaching - Supporting the professional & interpersonal growth of others.
- Flexibility/Adaptability - The ability to successfully adapt (personally & professionally) to changes in the internal and external environment.
- Leadership - Achieving results through people.
- Personal Effectiveness - The ability to show initiative & confidence in actions on the job and take responsibility for personal actions.
- Planning/Organizing - The ability to plan a project or goal and effectively organize the resources to accomplish the desired outcome.
- Presenting - Communicating to a group or individual for purposes of educating and/or influencing a decision.
Self-Management - The ability to manage one's internal states, impulses and resources.
Job Type: Full-time
Pay: $30.00 - $40.00 per hour
Shift:
Work Location: In person
