Maintains positive patient oriented services in the provision of medical office services to the patient, family members, visitors and physicians in the office setting.
Greets, instructs and directs patients while in the office setting.
Assists in scheduling and rescheduling appointments.
Obtains demographic, insurance and other information from patients when registering for appointment.
Assists in discharge process from medical office including collecting payments, posting charges, issuing receipts and posting payments.
Required Skills
Ability to speak and listen to communicate effectively with patients and family members of all ages, physicians, co-workers and other personnel requiring appropriate information as it pertains to the provision of services at the medical office.
Must be able to communicate on a one-to-one basis using appropriate grammar, vocabulary and word usage.
Requires clear speech and auditory acuity.
Ability to apply mathematical concepts such as addition, subtraction and multiplication to calculate amounts.
Ability to define and resolve problems and implement effective solutions, report appropriately to the Practice Manager.
Requires computer and systems competency in the following areas: enter data; retrieves data; assemble and organize data; uses and analyze data. The ability to learn and use the provided electronic health record system within a reasonable amount of time, as designated by the Practice Manager.
Required Experience
Minimum of one-year relevant experience preferred.
Clerical and Computer experience preferred.
