Certified Medical Assistant (CMA)
Endocrinology & Diabetes
Practice: Magnolia Endocrinology, LLC
URL: https://www.magnoliaendocrinology.com/
Location: 204 Parsons Road, Summerville, SC 29483
Specialty: Endocrinology, Diabetes & Metabolism — outpatient
Schedule: Monday – Friday, 8:00a – 5:00p. No nights. No weekends. No call.
Pay: Starting at $20.00 / hour, based on experience Full benefits + 401(k)
BECOME THE CMA YOUR DIABETES PATIENTS ASK FOR BY NAME.
Most medical assistants room a patient once and never see them again. That is not this job. In our practice you will follow the same patients for years — through diagnosis, through their first insulin pen, through the visit where their A1C finally comes down and they cry a little in the exam room. You will be the person who pulls their pump and sensor data before the provider walks in and says, “Look at Tuesday at 3 a.m.”
You will also walk out of here with a specialty skill set that follows you for the rest of your career: Dexcom, FreeStyle Libre, Omnipod, Tandem, Medtronic, Glooko — real fluency in diabetes technology, not a line on a resume. Endocrinology CMAs are hard to find and hard to replace. We would like to build one.
WHAT MAKES THIS ROLE DIFFERENT
- Continuity. You know your patients' names, their regimens, their kids' names. Chronic disease care means relationships, not throughput.
- A real schedule. Monday through Friday, 8 to 5. No hospital floors, no rotating shifts, no holidays, no call. You will be home for dinner.
- Technology, not just triage. Pump downloads, CGM reports, time-in-range analysis. You will read data the average CMA has never been taught to read.
- You are heard. Small practice, direct access to the providers. When you flag something in a sensor report, it gets looked at.
JOB SUMMARY
The Certified Medical Assistant, under the direction of a Physician, Physician Assistant, or Nurse Practitioner, assists in the delivery of endocrine and diabetes care. This position performs a wide variety of patient care activities specific to endocrinology, including diabetes device data retrieval and preparation, point-of-care glucose and A1C testing, comprehensive diabetic foot exams, reinforcement of provider-directed diabetes self-management education, administration of endocrine medications and injections, endocrine-specific clinical documentation, and the prior authorization work that insulin, GLP-1 therapies, continuous glucose monitors, and insulin pumps require.
This is a specialty role. Duties are limited to outpatient endocrinology and diabetes care.
ESSENTIAL FUNCTIONS OF THE ROLE
Diabetes Technology & Device Data
- Downloads and prepares diabetes device data before the provider enters the room — insulin pumps (Medtronic CareLink, Tandem t:connect, Omnipod, iLet), continuous glucose monitors (Dexcom Clarity, FreeStyle LibreView), smart pens, and blood glucose meters — and loads reports into the chart via Glooko, Tidepool, or the eClinicalWorks device interface.
- Reviews device reports for clinically significant patterns and flags them for provider review: hypoglycemic events, nocturnal lows, time in range, glucose variability, dawn phenomenon, missed boluses, and site- or sensor-change gaps.
- Troubleshoots patient-facing device and app issues — pairing, uploading, sharing permissions, sensor adhesion, and account setup — with patients of every age and comfort level with technology.
Clinical Assessment & Testing
- Performs point-of-care testing including hemoglobin A1C, fingerstick blood glucose, ketones, and urine microalbumin/creatinine ratio; documents results and notifies the provider of critical values per practice protocol.
- Measures, collects, and records vital signs with attention to endocrine-relevant metrics: weight, BMI, waist circumference, blood pressure including orthostatics, pulse, temperature, height, and pedal pulses.
- Performs and documents the comprehensive diabetic foot exam — visual inspection, 10g monofilament sensory testing, vibratory testing, and pulse assessment — and escalates any wound, ulceration, or loss of protective sensation to the provider immediately.
- Acquires, collects, and processes blood and urine specimens for endocrine testing, including fasting labs, oral glucose tolerance testing, thyroid panels, and timed or 24-hour urine collections; provides clear pre-test instructions on fasting requirements and medication holds.
- Recognizes and responds to in-office hypoglycemia and hyperglycemia per practice protocol — treats, rechecks, documents, and notifies the provider without delay.
Medication & Injection Administration
- Prepares and administers provider-directed endocrine medications and injections, excluding controlled substances — including insulin, GLP-1 and dual-agonist starter doses (semaglutide, dulaglutide, tirzepatide), vitamin B12, and vitamin D repletion. Identifies and reports adverse reactions.
- Manages cold-chain storage and sample inventory for insulin, GLP-1 agonists, and other refrigerated products: logs refrigerator temperatures daily, tracks lot numbers and expiration dates, and documents sample dispensing per manufacturer and South Carolina requirements.
Patient Education & Coaching
- Reinforces provider-directed diabetes self-management education: insulin pen and syringe technique, injection site rotation, sick-day rules, hypoglycemia recognition and the 15-15 rule, glucometer and control solution use, and CGM sensor insertion, application, and wear.
- Delivers education without judgment. Many patients carry shame about their numbers, their weight, or missed doses; the CMA sets a tone that keeps them coming back.
Documentation, Authorizations & Care Coordination
- Interviews patients and records the endocrine-specific history the provider needs: current insulin regimen and dosing, correction factors and carbohydrate ratios, hypoglycemia frequency and awareness, device wear time, adherence barriers, and medication cost issues. Ensures all charts and forms for the office visit are ready for the provider.
- Drives the prior authorization and prescription workflow that diabetes care depends on — insulin, GLP-1 receptor agonists, continuous glucose monitors, insulin pumps and supplies, and test strips — including formulary verification, step-therapy documentation, denials and appeals, and enrollment in manufacturer copay assistance and patient assistance programs.
- Coordinates endocrine standing orders and referrals: annual dilated retinal exam, nephrology, podiatry, cardiology, diabetes self-management education and support (DSMES), and registered dietitian; tracks completion and closes the loop in the chart.
- Manages between-visit patient work under provider direction: returns glucose log and device questions per protocol, routes insulin titration messages, and completes provider-directed callbacks.
Clinical Support & Room Readiness
- Assists in the examination and treatment of patients under the direction of a Licensed Medical Provider, including positioning and setup for thyroid neck examination.
- Assists and accompanies patients from the waiting room and prepares them for examination.
- Prepares exam rooms; cleans and disinfects equipment after procedures; restocks endocrine-specific supplies including glucometers, control solution, test strips, lancets, monofilaments, sample pens and pen needles, alcohol prep, sharps containers, and hypoglycemia treatment supplies.
KEY SUCCESS FACTORS
- Medical assistant certification from a program accredited by the American Association of Medical Assistants or the American Medical Technologists.
- Working fluency with diabetes technology — CGM, insulin pump, and meter download platforms — or the demonstrated ability to learn them quickly and teach them patiently.
- Ability to read a CGM or ambulatory glucose profile report and recognize what matters: time in range, hypoglycemia, glucose variability, and overnight patterns.
- Knowledge of insulin types and action profiles — rapid, short, intermediate, long-acting, and concentrated — and of the principles of safe and accurate medication administration that go with them.
- Fluency in endocrine and diabetes terminology: A1C, DKA, hypoglycemia unawareness, time in range, basal/bolus, insulin-to-carb ratio, insulin sensitivity factor, TSH and free T4, hyper- and hypothyroidism.
- Persistence with insurance. Prior authorizations, denials, appeals, and step therapy for GLP-1s, CGMs, pumps, and insulin are a real and recurring part of this job. The right person treats a denial as a problem to solve, not a dead end.
- Ability to give injections and draw blood.
- Ability to accurately document patient information in accordance with Company policies, regulations, and procedures. Familiarity with PHI and HIPAA regulations.
- Ability to make observations of the general physical condition of the patient and notify the healthcare provider of abnormalities.
- Knowledge of Electronic Health Records; specifically, eClinicalWorks (ECW), including endocrine flowsheets and device data interfaces.
- Excellent bedside manner and the ability to put patients at ease. Warm, inviting, friendly, reassuring, and approachable — particularly with patients managing a lifelong condition.
- Ability to take instruction from a Licensed Medical Provider.
- High attention to detail, a focus on customer service internally and externally to the Company, and a “can-do” approach to patient care and to colleagues.
COMPENSATION & BENEFITS
Pay: starting at $20.00 per hour, depending on experience. We start at $20.00/hour and pay above that for directly relevant endocrinology, diabetes, or internal medicine experience. We compensate accordingly.
Full benefits package, including:
- 401(k) retirement plan
- Health, dental, and vision insurance
- 15 days Paid time off and paid holidays
- Your Birthday off
QUALIFICATIONS
- EDUCATION – H.S. Diploma / GED equivalent. Associate degree desired.
- EXPERIENCE – Minimum of 3 years medical assisting experience. Direct endocrinology or diabetes experience strongly preferred.
- CERTIFICATION / LICENSE / REGISTRATION –
◦ Basic Life Support (BLS).
◦ Preference given to individuals with direct endocrinology, diabetology, or internal medicine experience.
◦ Certified Diabetes Care and Education Specialist (CDCES) credential, or active progress toward it, is a significant plus.
- Ideal candidate will be a Certified Medical Assistant (CMA):
◦ Nat Cert Med Asst (NCMA) from NCCT
◦ Cert Med Asst (CMA) from AAMA or ARMA
◦ Cert Cln Med Asst (CCMA) from NHA
◦ Reg Med Asst (RMA) from AMT, AAMP or AAH
◦ Nat Reg Cert Med Asst (NRCMA) from NAHP
◦ Cln Med Asst Cert (CMAC) from AMCA
Signature________________________________
Date: _____________________________
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Free parking
- Health insurance
- Paid sick time
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
