Desired Skills & Experience
Responsibilities:
● Image and install software on Windows, and Apple laptops/desktops including IMAC(installations, moves, additions, and changes) and Remote support
● Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
● Printer break-fix and installation
● Disposal, redeployment, Asset reclaim, Shipping coordination
● Data Backup and Data Recovery coordination
● Hardware Refresh
● Warranty and Out-of-warranty repair and replacement
● Walk Up Support
● Spare parts management
● Executive (VIP) Support
● Audio and Video Support including Health Checks
● Inventory and Asset Management – Depot Operations
● Coordinate with external vendors for dispatch support
● Identify and resolve hardware and software application conflicts
● Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
● Responsible for asset tagging and entering all incoming equipment into our asset management system
● Collaborate with cross functional teams to properly onboard incoming new hires
● Ensure that hardware is properly assigned and updated into our management system
● Provide reports on physical inventory counts as well as record outflows of hardware equipment when asked
● Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
● Ensure that resolutions are consistent with company standards and policies
● Responsible for TPC meeting support as needed including program room
● Support for the exhibition Hall/tech showcase including, but not limited to all demo stations and content displays
● Assist with 3rd party vendors to troubleshoot hardware/software issues related to TPC and exhibition hall as needed
● IT Support to the events
Requirements/Qualifications:
● Prefer at least 5 year IT experience, including technical training
● Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite, Google suite applications
● Experience with imaging windows 10/11 OS and MAC OS.
● Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet), cable management, network equipment to assist IT NOC on the network related issues and be able to assist network related issues at the site.
● Networked printer experience (queue creation, server maintenance, etc.)
● Experience in using PC-based word processing, presentation, and e-mail software preferred
● Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
● Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
● Outstanding customer service and interpersonal skills
● Excellent organizational skills and ability to prioritize tasks among many competing requests
● Experience working in or supporting a call center or help desk environment
● MCP and or A+ Certifications
● Aptitude for learning, Excellent oral and written communication skills
● Ability to work in teams and in a team environment
● Able to lift up to 50 lbs, sometime physical efforts involved to complete the task.
● Own car for transportation and valid driver’s license
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.
Job Type: Full-time
Pay: $42,000.00 - $68,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Work Location: On the road
