A growing transportation brokerage in Grapevine, TX is seeking a Customer Relationship Associate to serve as a primary point of contact for clients, building long-term relationships while driving retention and growth.
This role combines brokerage sales, account management, and freight operations exposure — ideal for someone who thrives on communication, follow-through, and problem-solving within the transportation industry.
Responsibilities
- Serve as the main point of contact for an assigned book of transportation accounts, managing day-to-day communication and relationship health
- Generate new freight opportunities and identify client needs, proactively recommending solutions to strengthen retention and satisfaction
- Coordinate FTL, Dry Van, Reefer, Drayage, Intermodal, Specialized, and Over-Dimensional freight
- Develop freight pricing strategies that balance competitiveness and profitability
- Coordinate with internal Carrier Development and Operations teams to resolve client issues, claims, and service disruptions quickly and accurately
- Build and maintain strong carrier relationships
- Track client interactions, opportunities, and account status in CRM/TMS systems
- Support account growth through upselling, renewals, and referral development
- Monitor transportation market trends and growth opportunities
- Prepare and present regular account reviews and status updates
Qualifications
- 5+ years of experience within a non-asset freight brokerage environment (business development, account management, or transportation sales)
- Strong understanding of freight pricing and transportation execution
- Knowledge of FTL, Dry Van, Reefer, Specialized Freight, Intermodal, and Over-Dimensional Freight
- Strong verbal and written communication and negotiation skills
- Experience with Transportation Management Systems (TMS) and CRM tools
- Highly organized with strong follow-through and attention to detail
- Ability to manage multiple client relationships simultaneously
Preferred Background
- Transportation brokerage sales professionals with operational experience
- Freight professionals with account management and carrier execution exposure
- Asset-based transportation experience is a plus
