PRIMARY FUNCTION: As a patient-focused organization, Exodus Healthcare exists to provide hope and encouragement in the lives of others. The success in this mission requires a culture of family, honor, and excellence. In this position you will provide excellent customer service to everyone you come in contact with.
As a Patient Care Representative (PCR) you will make a positive difference for patients by maximizing efficiency through facilitating and ensuring the accuracy of the information flow between medical staff.
EDUCATION:
EXPERIENCE:
- Excellent interpersonal communications skills
- Basic computer knowledge
NATURE AND SCOPE:
· Reporting Relationship
Reports to the PCR Team Leader of the Exodus Health Care Network.
· Functions Performed Only by Incumbent:
Responsible for receiving customers to the Exodus Health Care Network, and other duties as designated by the PCR Team Leader
· Internal and External Contacts
Interfaces with all personnel of the Exodus Health Care Network.
MAJOR POSITION RESPONSIBILITY:
· Fosters the Mission of the Exodus Health Care Network.
· Utilizes team-building concepts with an emphasis on continuous quality improvement.
· Uses the organization’s core values to guide patients through the clinic.
· Answering phones by the third ring and keeping desks attended at all times is a critical part of being a PCR member.
· Completes patient registration by reviewing accounts and other documents for completeness and accuracy. Obtains and documents missing information required for registration.
· Inputs patient registration information into the computer system which may include gathering demographic information, inputting insurance information, and assigning guarantor accounts.
· Schedules patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders.
· Ability to screen calls and use judgment with respect to the degree of urgency for medical attention when required.
· Prepares paperwork for patient visits.
· Communicates with patients in a confidential, professional manner using tact and diplomacy.
· Notifies patients of co-pays, deductibles, and co-insurances, and collects any portion due.
· Reconciles cash against daily charge reports.
· Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
· May perform other PCR duties such as sorting and distributing mail.
· Operates computer terminals, printers, copiers, fax and credit card equipment in a safe and efficient manner
· Utilizes excellent interpersonal communication skills in dealing with others in sometimes highly stressful situations
· Ability to work with other facilities to expedite transfers or referrals to other physicians.
· Ability to deal with a variety of situations, including patients who are ill and can at times be unreasonable and unpleasant
· Serves as the first and often the last contact with patients, and therefore functions as the public relations person for the organization.
· Ability to handle and diffuse frightened, angry, intoxicated, and possibly stressful situations.
· Greeting people by applying SAME in every interaction.
· Assists patients with questions concerning charges and insurance billing.
· Shares responsibility for the maintenance of equipment in the reception areas.
· Morning and nightly check list
· Cleaning the reception work and waiting areas.
· Other tasks as assigned by team leader or member of the Administrative team.
Pay: From $18.10 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
