The Area Manager provides strategic leadership and operational oversight for multiple assigned clinics. This role is critical in ensuring consistent quality, compliance and operational excellence across all clinics.
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Direct daily operations at assigned locations, traveling between all locations weekly to ensure standardized work flows and high level performance.
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Provide leadership and direction to clinics within the assigned area.
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Hire, coordinate training plan, onboard, and mentor new staff for assigned area to ensure adherence to patient care standards.
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Oversee and develop comprehensive training programs for clinic staff within the designated area.
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Track key performance indicators (KPI) through reporting which includes but not limited to are patient retention, patient volume, bookings, and staff productivity.
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Conduct performance evaluations and maintain high standards of care and services.
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Collaborate with Human Resources on staff discipline and improvement initiatives.
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Identify and recommend opportunities for process improvements to improve clinic flow and patient experience.
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Review and address clinical incidents and patient safety concerns.
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Attend scheduled meetings with operations and other department managers to ensure cross-functional collaboration.
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Maintain open lines of communication with the Medical Providers to maintain clinic standards and leadership alignment.
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Oversee and approve employee time tracking & attendance communications as well as time off requests.
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Fill in as needed within the assigned area.
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Other duties as assigned.
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Bachelor’s degree in Business, Healthcare Management or related field
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Degree Substitution: 4 years of related experience
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Valid Driver’s License
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Current state LPN or RN licensure for state of work location
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Knowledge of aesthetic treatments, plastic surgery procedures, and post-operative care.
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Experience in healthcare or clinic operations including multi-site clinic oversight
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3+ years in management
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Analytical skills with experience tracking and improving KPIs
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Background in developing teams and leaders
Physical Requirements
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Prolonged periods of sitting at a desk and working on a computer (up to 8 hours per day).
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Frequent standing and walking within the clinic to supervise operations and support staff/patients.
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Occasional bending, stooping, and reaching to access files, supplies, or assist with minor clinical support tasks.
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Ability to lift or move light objects (e.g., boxes of medical supplies, patient charts, or small equipment) typically up to 20 pounds.
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Manual dexterity and visual acuity to operate computers, phones, and office/medical equipment.
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Clear verbal communication to interact effectively with patients, staff, vendors, and physicians.
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Hearing ability to respond to patients, phone calls, and internal communications in a clinical setting.
Knowledge, Skills, and Abilities
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Knowledge of multi-site operations management and workflow standardization
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Clear communication with staff, providers, and leadership
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Basic knowledge of compliance standards
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Ability to lead and influence teams across multiple locations
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Coaching, mentoring, and developing staff
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Ability to analyze KPIs and translate data into action plans
