Responsibilities:
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Oversees the process of incoming patient orders, verifying order is valid, and adds the order information to the tracking spreadsheet.
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Obtains current, complete, and accurate demographics at pre-registration and registration.
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Verifies or obtains insurance eligibility and collaborates with pre-service team to obtain prior authorization for walk in patients.
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Offers financial assistance as appropriate and provides patient form to complete.
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Completes all necessary forms in association with securing payments.
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Complies with all payer regulations and requirements.
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Completes medical necessity review along with all applicable documentation – ABN or Notice of Non-Coverage
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Assist with patient scheduling, as necessary.
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Serves as back up to the Patient Access Support functions (i.e., switchboard operator, mail processing)
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Identifies problems and offers constructive suggestions for improvement within department with the Patient Access Manager in a private setting.
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Performs other duties and responsibilities as assigned.
Schedule: Monday - Friday, 8:30a - 5p
Position Requirements:
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1+ years of experience in customer service and/or clerical role preferred.
