Service Writer Associate
Location: San Francisco, CA
Employment Type: Full-Time
About Dwan Elevator
Dwan Elevator is a leading provider of residential and commercial elevator solutions in California. We specialize in delivering high-quality installations, modernizations, repair, and maintenance services to enhance accessibility and value for our clients’ properties.
Job Summary
The Service Writer Associate is responsible for assisting the Service Manager in evaluating repair and maintenance requests, researching parts, preparing accurate cost estimates, and drafting proposals for clients for our Northern California region. The ideal candidate has excellent attention to detail, is computer savvy, and possesses a strong hustle and hungry attitude.
Essential Duties and Key Responsibilities
- Analyze Requests: Review repair and service recommendations from mechanics.
- Research Parts: Source necessary parts, verify availability, and obtain pricing from suppliers.
- Prepare Cost Estimates: Develop detailed cost estimates, including labor, materials, and other expenses under the direction of the Service Manager.
- Draft Proposals: Create clear, professional proposals, ensuring alignment with client needs and company standards.
- Review with Superintendent: Collaborate with the field superintendent to review proposals for accuracy, feasibility, and alignment with operational capabilities.
- Client Communication: Send proposals to clients, and assist with responding to inquiries, and provide clarifications to facilitate decision-making.
- Maintain Records: Document all estimates, proposals, and client communications for reference and reporting purposes.
Qualifications
Desired Education and/or Experience:
- High School Diploma or GED
- Basic computer knowledge - Microsoft Office products (Outlook, Word, and Excel)
- 2+ years of professional experience preferably in a trade or construction-related business
Skills:
- Strong analytical and problem-solving skills.
- Proficiency in online research.
- Excellent written and verbal communication skills.
- Ability to work collaboratively with internal teams and clients.
- Proficiency in Microsoft Office.
Compensation
- Competitive base salary commensurate with experience.
Why Join Dwan Elevator?
At Dwan Elevator, you’ll have the opportunity to make a meaningful impact by providing safe, reliable, and modern elevator solutions for homeowners and commercial real estate properties. Join a collaborative team dedicated to enhancing residential and commercial buildings through innovation, customer satisfaction, and professional growth.
How to Apply
Apply directly through LinkedIn or submit your resume detailing your relevant experience and why you’re a great fit for this role to [email protected].
- Dwan Elevator is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].
Job Type: Full-time
Pay: $25.00 - $35.00 per hour
Benefits:
- 401(k)
- Life insurance
- Paid time off
Work Location: In person
