IT Support Specialist I
Position Summary
The IT Support Specialist I provides frontline technical support for end users across desktop systems, mobile devices, Microsoft 365 applications, and network-connected equipment. This role is responsible for troubleshooting hardware and software issues, supporting daily IT operations, managing service tickets, and ensuring timely resolution of technical requests while delivering excellent customer service.
Key Responsibilities
Technical Support & Troubleshooting
- Diagnose and resolve hardware, software, operating system, and connectivity issues in a timely manner.
- Install, configure, maintain, and upgrade workstation hardware and software.
- Troubleshoot wired and wireless network connectivity issues and support peripheral devices.
- Perform advanced troubleshooting for desktops, laptops, mobile devices, and related equipment.
Microsoft 365 Administration & Support
- Create, modify, and manage user accounts, permissions, and access within Microsoft 365.
- Support end users with Microsoft Teams, Outlook, OneDrive, SharePoint, and Office applications.
- Assist employees with collaboration tools and productivity workflows.
Help Desk & Ticket Management
- Manage and prioritize incoming incidents and service requests through the IT ticketing system.
- Document troubleshooting steps, updates, and resolutions thoroughly and accurately.
- Ensure tickets are assigned, updated, and resolved within established service level agreements (SLAs).
- Communicate effectively with end users regarding issue status, resolutions, and follow-up actions.
Qualifications & Skills
- Strong troubleshooting and problem-solving abilities across hardware, software, and networking environments.
- Excellent organizational skills with strong attention to detail and documentation practices.
- Effective verbal and written communication skills with a collaborative, team-oriented mindset.
- Ability to manage multiple priorities in a fast-paced environment.
- Dependable, adaptable, and customer-service focused.
Preferred Qualifications
- Experience supporting Microsoft 365 environments.
- Familiarity with ticketing systems and IT service management practices.
- Basic knowledge of networking concepts, printer support, and endpoint management tools.
- Previous experience in an IT help desk or desktop support role preferred.
Pay: $15.00 - $21.00 per hour
Work Location: In person
