Job Overview
Front Desk & Membership Coordinator | Ember & Frost Wellness Studio
About Ember & Frost
Ember & Frost is a premier wellness and recovery studio dedicated to helping our members improve their health, recovery, performance, and overall well-being. We pride ourselves on delivering exceptional customer service, a welcoming environment, and a high-quality wellness experience for every member who walks through our doors.
We are seeking an energetic, dependable, and customer-focused Front Desk & Membership Coordinator to join our growing team.
Position Overview
As the Front Desk & Membership Coordinator, you will be the face of Ember & Frost. You will help create a positive and professional member experience through exceptional customer service, membership support, studio operations, and administrative assistance.
This role combines front desk responsibilities, membership sales and retention, member communication, studio upkeep, and operational support for wellness sessions and fitness classes.
Key Responsibilities
Member Experience & Front Desk Operations
- Welcome and check in members and guests
- Provide studio tours for prospective members
- Answer questions regarding memberships, services, and studio policies
- Assist members with appointments, scheduling, and account management
- Deliver a friendly, professional, and hospitality-focused experience
Membership Sales & Growth
- Educate guests on memberships and studio services
- Follow up with trial guests and prospective members
- Support membership sales, renewals, upgrades, and annual conversions
- Contact inactive members and help drive member retention
- Promote studio events, specials, and referral programs
Member Communication
- Answer incoming phone calls
- Return missed calls and respond to member inquiries
- Respond promptly to emails and text messages
- Conduct wellness check-in calls with members
- Follow up with prospective members and past guests
- Maintain accurate records of member communications
Studio Operations & Wellness Support
- Support wellness room sessions and ensure rooms are prepared between appointments
- Assist instructors and studio staff between classes as needed
- Monitor wellness areas to ensure they are organized, stocked, and guest-ready
- Replenish towels, supplies, and consumables throughout the day
- Help maintain a seamless member experience across all wellness and fitness offerings
Studio Cleanliness & Presentation
- Maintain a clean, organized, and professional studio environment
- Clean and sanitize wellness rooms, equipment, common areas, restrooms, and front desk spaces
- Complete daily opening, closing, and cleaning checklists
- Ensure studio presentation consistently reflects the Ember & Frost brand
Administrative Support
- Maintain member records and account information
- Assist with appointment confirmations and scheduling
- Support email and text communication campaigns
- Assist with inventory tracking and restocking
- Complete basic reporting and administrative tasks as assigned
Qualifications
Preferred Skills
- Strong customer service and communication skills
- Professional and friendly demeanor
- Excellent organizational skills and attention to detail
- Comfortable speaking with members in person, by phone, and via email
- Ability to multitask in a fast-paced environment
- Reliable, punctual, and team-oriented
Bonus Qualifications
- Sales experience
- Front desk, retail, hospitality, fitness, wellness, or membership-based business experience
- Experience with booking or membership management software
Compensation & Incentives
Hourly Pay
Competitive hourly wage based on experience.
Monthly Bonus Opportunities
In addition to hourly pay, team members may earn performance-based bonuses for:
✅ New memberships sold
✅ Trial-to-membership conversions
✅ Membership upgrades
✅ Annual membership conversions
✅ Member referrals generated
✅ Studio performance goals
This position provides meaningful opportunities to increase earnings while contributing to the growth of the studio.
Employee Perks
FREE Ember & Frost Membership
Enjoy complimentary access to our fitness and wellness amenities so you can experience the same benefits we provide our members.
Additional perks include:
- Free fitness and wellness membership
- Employee discounts on retail products and services
- Monthly bonus opportunities
- Positive team culture
- Growth opportunities within a growing company
- Opportunity to make a meaningful impact on members' wellness journeys
Schedule
Part Time & Full-time positions available
Must be available for a combination of mornings, evenings, weekends, and holidays as needed. We can provide a set schedule for you based on your availability. Shifts must be a minimum of 4 hours and a maximum of 8.
Why Join Ember & Frost?
At Ember & Frost, we believe great wellness starts with great people. If you're passionate about customer service, enjoy building relationships, and want to be part of a growing wellness community, we'd love to hear from you.
Apply today and help us create an exceptional experience for every member who walks through our doors.
Pay: $12.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
