Benefits
Citizens Bank offers competitive compensation and outstanding benefits:
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Medical, Dental, and Vision Insurance
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401(k) with Employer Matching
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Employee Assistance and Wellness Program
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Life, Short-term and Long-term Disability
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Up to 11 Paid Holidays
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Health and Dependent Care Reimbursement Accounts
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Paid Time Off; Paid Family Leave
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Banking Privileges
Position: Personal Banker
Position Location
Citizens Bank – Tualatin Branch
Type: Exempt/Officer
Reports to: Branch Operations Officer
Description
The Personal Banker serves as a primary point of contact for customers, providing exceptional service and building long-term relationships that support their financial well-being. This position requires a strong understanding of consumer and business banking products, with an emphasis on cash management customers. Personal Bankers are responsible for opening and maintaining deposit accounts, processing transactions, identifying opportunities for cross-selling, and resolving customer inquiries while adhering to all operational, compliance, and security procedures.
Duties and Responsibilities
- Deliver personalized service by actively engaging with customers to understand their needs and recommend appropriate financial solutions.
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Establish and maintain strong relationships with both consumer and business customers to encourage trust, loyalty, and growth.
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Open and service all types of deposit accounts including checking, savings, CDs, HSAs, IRAs, and cash management services.
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Perform account maintenance, revisions, and checkbacks accurately and efficiently.
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Educate customers on digital banking services such as online banking, mobile banking, and self-service resources.
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Demonstrate proficiency in applicable regulations, disclosures, and compliance requirements.
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Identify and mitigate potential risk or fraud at account opening by verifying identification and documentation and following established procedures.
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Accurately process transactions including deposits, withdrawals, transfers, cashier’s checks, and other teller duties as needed.
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Manage customer inquiries, disputes, and issues with professionalism and in a timely manner.
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Maintain an organized and balanced cash drawer in compliance with bank policy.
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Ensure compliance with all operational, security, and audit procedures, including proper documentation of customer interactions.
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Collaborate effectively with teammates and other departments to deliver a seamless customer experience.
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Demonstrate initiative by pursuing professional development opportunities, staying current on bank products, services, and regulatory requirements.
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Contribute to branch production and growth goals.
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Uphold and promote the Bank’s culture and core values in all interactions.
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Comply with the Bank Secrecy Act, OFAC, and all other applicable banking laws and regulations.
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Perform other duties as assigned.
Required Qualifications
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Six months cash handling.
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Enthusiastic and highly motivated self-starter with a strong work ethic.
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Focus on results while acting in the best interest of the customer and the Bank.
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Confident in identifying solutions for new and existing customers.
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Displays passion, commitment, and drive to deliver an experience that improves customer’s financial lives.
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Has the ability to learn and adapt to new information and technology platforms. Receptive to change.
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Applies strong critical thinking and problem-solving skills to meet workplace and customer needs.
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Collaborates effectively to get things done by building and nurturing strong relationships.
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Efficiently manages time, capacity, and deadlines.
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Adherence to Citizens Bank Corporate Culture
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Multi-tasking and coping with interruptions, while remaining flexible and team oriented
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Outstanding customer service including greeting customers with warmth, helping them feel welcome, being responsive, actively listening, preserving confidentiality, using telephone etiquette, and maintaining a professional appearance.
Preferred Qualifications
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1-2 years experience in retail, commercial, or community banking.
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Experience in marketing products and services based on customer needs.
General Requirements
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High school diploma or equivalent.
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Experience operating Windows based PC.
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Experience with Microsoft Applications including Word, Excel, and Outlook.
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Experience with general office equipment such as copier, scanner, fax, 10-key, filing systems.
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Proficient knowledge of basic addition and subtraction.
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Customer service experience and phone etiquette.
Working Conditions
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Work is conducted during day shift hours in an indoor, temperature-controlled office.
Physical Requirements
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Ability to clearly speak, hear, see, and communicate with customers and co-workers.
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Ability to stand or sit for extended periods of time.
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Ability to perform repetitive finger, hand, and arm movements.
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Ability to regularly kneel, reach, bend, push, pull, carry up to 50 pounds.
Disclaimer
Citizens Bank is an Equal Opportunity and Affirmative Action employer and is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, pregnancy, national origin, age, sexual orientation, gender identity, military or veteran status, or disability. All offers are contingent upon the candidate successfully passing a credit check and criminal background check.
