The newly opened Home2 Suites by Hilton Las Vegas Henderson is currently hiring for a Full-Time Night Auditor for overnights.
This position requires at least 6 months of hotel front desk experience.
Scope:
To account for and balance daily financial transactions in all profit centers of the hotel and report information accurately. To perform a combination of duties related but not limited to check-in and check-out of guests in a pleasant, professional and efficient manner. Assume ultimate responsibility for the safety and general welfare of in-house guests each night.
Primary Responsibilities:
- Balances and audits for accuracy room revenue, food and beverage revenue; assists in the preparation of all reports relevant to daily revenues.
- Prepares various audit worksheets.
- Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives.
- Logs guest complaints into the Front Desk Communication or Log Book.
- Registers guests into the hotel and checks guests out of the hotel.
- Balances and audits for accuracy all room and tax charges, cashier’s reports and guest and house accounts.
- Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
- Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
- Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys.
- Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
- Handles confidential information, including guest records, with a high degree of integrity.
- Verifies room charges and rates; verifies house bank has appropriate starting cash.
- Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report.
- Submits reports to corporate office as appropriate.
- Monitors room availability.
- Blocks rooms and handles guest requests.
- Performs and documents security walks on a regular basis.
- Has a thorough knowledge of emergency procedures and implementation of procedures.
- Prepares continental breakfast on time; replenishes breakfast items as needed.
- Performs duties of a Guest Service Agent, Shuttle Driver including laundry functions as directed.
- May be required to make management decisions in manager’s absence.
- Provides a professional image at all times through appearance and dress.
- Follows company policies and procedures.
Note: Other duties as assigned by supervisor or management
Relationships:
Internal: Accounting: To resolve financial records and issues.
All Departments: For financial clarification.
External: Hotel Guests: To provide services.
Qualifications:
Education/Experience: High School diploma or equivalent. A minimum of 6 months hospitality and/or food and beverage related work experience required. Previous clerical background or background in cash handling preferred, possibly required.
Certification and/or License Requirement: None
Skills and Qualities:
- Customer service oriented
- Strong accounting skills
- Interpersonal skills.
- Computer aptitude.
- Analytical and mathematical proficiency.
- Ability to stay alert when independent
Working Conditions:
Will work all-night shifts.
Will be required to work nights, weekends and holidays.
Will be required to work in fast paced environment.
May be asked to work overtime as season bookings fluctuate.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
