Mount Shasta's Best Western Plus Tree House is seeking a friendly, energetic Front Desk Agent to join our team! In this vital role, you will be the first point of contact for our guests, ensuring a smooth check-in and check-out process while providing outstanding customer service. Your organizational skills and positive attitude will help create a welcoming environment and support the daily operations of our hotel. This paid position offers an exciting opportunity to develop your office management and customer support skills in a fast-paced hospitality setting.
Responsibilities
- Greet guests warmly and efficiently handle check-in and check-out procedures using computer systems.
- Manage multi-line phone systems to answer inquiries, make reservations, and provide information about hotel amenities.
- Maintain accurate records through data entry, filing, and proofreading to ensure seamless front desk operations.
- Use office management software such as Google Workspace to organize schedules, update guest information, and support administrative tasks.
- Handle guest requests promptly, providing excellent customer support and resolving issues with professionalism.
- Manage calendar appointments for reservations or special requests, ensuring timely follow-up.
- Perform clerical duties including filing, proofreading documents, and maintaining organized records for smooth office flow.
Qualifications
- Prior office or hospitality experience preferred, especially in roles involving customer service or front desk responsibilities.
- Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel), Google Workspace, and data entry skills.
- Excellent organizational skills with the ability to multitask efficiently in a busy environment.
- Bilingual abilities are a plus to assist diverse guests effectively.
- Knowledge of multi-line phone systems and phone etiquette is highly desirable.
- Previous experience as a dental or medical receptionist or personal assistant is beneficial but not required.
- Ability to demonstrate strong time management skills and attention to detail in all tasks.
Join us at the Tree House where your friendly demeanor and organizational talents will help create memorable guest experiences!
Pay: From $17.90 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
- Hospitality: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Mount Shasta, CA 96067 (Required)
Work Location: In person
