We are a growing plastic surgery practice dedicated to providing an exceptional patient experience from the first interaction through every visit. We are seeking a professional and personable Patient Care Coordinator to serve as the first point of contact for our patients.
This is a front desk role in a high-end medical environment where professionalism, communication, and organization are key.
Candidates with experience in hospitality, high-end retail, dental, orthodontics, aesthetics, concierge services, or medical front office roles are encouraged to apply.
We are looking for someone who is polished, dependable, and enjoys working in a patient-focused environment.
Responsibilities
- Greet patients and visitors in a warm and professional manner
- Answer incoming phone calls and assist with scheduling and inquiries
- Schedule consultations, procedures, and follow-up appointments
- Manage phone calls, messages, and appointment requests
- Collect payments and assist with basic financial transactions
- Verify and update patient information accurately
- Coordinate patient flow throughout the day
- Communicate with providers, clinical staff, and patients
- Maintain a clean and organized front desk area
- Ensure a smooth and positive patient experience at all times
Qualifications
- 2+ years of customer service, hospitality, front desk, medical office, dental, aesthetics, or luxury service experience preferred
- Strong communication skills (phone and in-person)
- Professional demeanor and appearance
- Organized with strong attention to detail
- Ability to multitask in a busy environment
- Comfortable using scheduling systems and computers
- Reliable and team-oriented
- Medical experience is a plus, not required
- Spanish - Required
Pay: From $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Free parking
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Application Question(s):
- This position requires coverage for an alternating weekly schedule: 7:30AM - 4PM and 12:30PM - 9:15PM.
Language:
Work Location: In person
