Senior Helpers of Baltimore & Central Maryland
Full-Time | In Office | Monday–Friday
At Senior Helpers of Baltimore & Central Maryland, exceptional care begins with exceptional scheduling.
We're seeking an experienced Home Care Staffing Coordinator who understands the fast-paced nature of home care and can confidently manage caregiver schedules using WellSky Personal Care (formerly ClearCare). This is not an entry-level position. We're looking for someone who can contribute immediately by ensuring our clients receive reliable, consistent care while supporting our caregivers and office team.
If you thrive on solving problems, building relationships, and making a meaningful impact every day, we'd love to meet you.
At least two (2) years of home care agency scheduling experience
Hands-on experience using WellSky Personal Care (formerly ClearCare)
Experience coordinating caregiver schedules in a fast-paced home care environment
Excellent customer service and communication skills
Strong organizational skills with exceptional attention to detail
The ability to multitask, prioritize, and make sound decisions under pressure
Proficiency with Microsoft Office 365
Applicants without previous home care agency scheduling experience and WellSky Personal Care experience will not be considered.
As our Experienced Home Care Staffing Coordinator, you'll ensure the right caregiver is with the right client at the right time while delivering an exceptional experience for clients, families, and caregivers.
Your responsibilities include:
Manage daily caregiver schedules using WellSky Personal Care
Fill open shifts quickly while maintaining continuity of care
Respond to caregiver call-offs, schedule changes, and urgent staffing needs
Match caregivers based on client needs, skills, preferences, and geographic location
Build positive relationships with clients, families, and caregivers through professional communication
Monitor upcoming schedules and proactively address staffing challenges before they become service issues
Coordinate closely with Recruiting, HR, Client Care, and Operations to ensure caregivers are ready for scheduling
Maintain accurate scheduling documentation and records
Help improve scheduling efficiency, caregiver utilization, and continuity of care
Support agency growth by delivering exceptional customer service every day
The ideal candidate is:
A WellSky expert who can hit the ground running
Calm under pressure and confident making decisions
Highly organized, dependable, and detail-oriented
A proactive problem solver who takes ownership
An outstanding communicator with excellent customer service skills
A collaborative team player who enjoys helping others succeed
Passionate about serving older adults and supporting caregivers
At Senior Helpers, we know great scheduling is one of the most important drivers of exceptional home care. Every schedule you build directly impacts the lives of our clients, the success of our caregivers, and the strength of our organization.
We're proud to be Maryland's first and only CHAP Age-Friendly Care at Home Certified home care agency, setting the standard for compassionate, evidence-based care throughout Central Maryland.
$27 - $30 per hour, based on experience
Full-time, Monday–Friday daytime schedule
Paid training and onboarding
Supportive leadership team and collaborative office culture
Opportunities for professional growth and advancement
A mission-driven organization that values accountability, teamwork, compassion, and continuous improvement
The opportunity to make a meaningful difference every single day
If you're an experienced home care scheduler who already knows WellSky Personal Care and enjoys solving problems, supporting caregivers, and delivering exceptional customer service, we'd love to meet you.
Apply today and help us continue raising the standard of home care throughout Baltimore County, Howard County, and Baltimore City.
