Full-Time E-Commerce Fulfillment Lead

Goodwill of Central Iowa -
Johnston, IA

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Job Details

Full-time
$16 - $17 an hour
7 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Retirement plan

Qualifications

Microsoft Excel
Microsoft Outlook
Writing skills
Basic math
Moving
Microsoft Teams
Quality data entry
Retail sales

Full Job Description

Goodwill of Central Iowa is looking for an E-Commerce Fulfillment Lead to assist in leading our donated-goods retail E-Commerce operations, auctions, & employees with our values of love, kindness, and respect.

Hours & Schedules:

Full-Time (40 hours/week)
No retail holiday season! Shifts may be scheduled Monday - Saturday between the hours of 7 am and 6 pm.
This position requires a flexible schedule to assist any shift across the department and support business needs.

Pay & Benefits:

Starting wage of $16.00-$17.00/hour dependent on relevant years of experience.
Monthly bonus eligibility based on achievement of department goals!
Annual merit increase eligibility based on individual job performance.
Eligibility for benefits on the first of the month following date-of-hire! See our benefits summary including medical, dental, vision insurance, retirement plan, PTO, and more!

Career Development Pathways Could Look Like:

E-Commerce Assistant Manager - Assists with day-to-day department operations and supports training, coaching, and performance management to achieve key performance indicators and revenue targets in support of funding GCI’s mission.
E-Commerce Operations Manager - Directs department operations to lead, train, and develop employees, champion service excellence, and achieve key performance indicators and revenue targets in support of funding GCI’s mission.
Retail District Manager - Oversees multi-unit store operations management by leading teams to drive operational and service excellence, overall financial performance, loss control activities, customer service, inventory control, and quality standards within their assigned stores.
Assistant Director of Retail Operations - Oversees the retail department operations and leaders, championing service excellence, and achieving organizational targets to fund Goodwill's mission.

Successful candidates have:

Previous related full-time supervisory experience - e-commerce and online sales platform experience preferred
Excellent customer service skills for daily employee and customer interactions
Effective communication skills to coach others
Efficient problem-solving abilities
Flexibility to work positively on a team within Goodwill of Central Iowa's values of treating others with love, kindness, & respect

Perks:

A competitive retail industry compensation package.
Career development opportunities
PTO increases after 1 year, 2 years, and 4 years!
Full benefits package including medical, dental, vision insurance, retirement plan - click here to learn more!
15% discount at our retail stores

The E-Commerce Fulfillment Lead will assist in leading the Goodwill of Central Iowa (GCI) E-Commerce Fulfillment team and processes. This position will also regularly package, weigh, and label items for shipment sold from GCI e-commerce platforms.

What you'll do:

Engages the E-Commerce Fulfillment team to work collaboratively within GCI’s values of love, kindness, and respect.
Assists with coaching, training, and leading E-Commerce Fulfillment employees to safely perform job duties including weighing, packaging, labeling, and shipping items sold on GCI auction sites.
Assists in coordination of E-Commerce fulfillment to optimize safety, performance, quality, and meeting production goals.
Sorts, weighs, packages, and creates shipping labels for sold items within department goals and deadlines.
Performs data entry into shipping system, inventory database, and/or labeling system.
Places department supply orders in sufficient quantities for efficient delivery, safe handling, and minimizing shipping risks related to breakage or loss.
Oversees and performs proper cleaning of the E-Commerce work areas and equipment used.
Safely uses equipment such as conveyors, shipping equipment, wheeled carts, or pallet jacks.
Performs other duties as assigned.

What you'll need:

High school diploma or its equivalent, or a minimum of 2 years of any combination of military service, high school, or related full-time paid employment.
Must have a minimum of one year of experience in warehouse, e-commerce, shipping, or related industry.
Proficient in performing online data entry and effectively using Microsoft Office Suite including Outlook, Teams, Word, and Excel.
Lead or supervisory experience preferred.
Experience training others is a plus.
Must possess strong interpersonal skills and communicate effectively verbally and in writing.
Knowledge of retail industry processes and expertise in e-commerce best practices related to online listing and sales.
Ability to manage multiple priorities, solve problems, and meet goals.
Ability to work both independently and with a team effectively and flexibly.
Must be able to perform basic math.
Ability to use a computer or electronic handheld device to enter or retrieve data.
Must be able to pass a criminal background check and dependent adult and child abuse background check.

Physical Requirements

Ability to occasionally carry, lift, push or pull up to 40 pounds.
Ability to consistently carry, lift, push or pull up to 20 pounds.
Ability to tolerate occasional variations in work environment temperature.
Ability to be active (such as moving, walking, reaching, grasping) or stationary for long periods of time.
Must have visual acuity to determine accuracy of work assigned or make general observations of items, facilities, or structures.
Ability to repetitively use fingers and hands to work at a computer, grasp, feel, and move objects.

Working Conditions

Variant work environment temperature.

Goodwill of Central Iowa and our affiliates are Equal Opportunity Employers (EOE/M/F/Vet/Disability) and E-Verify Participants.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

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