Company Overview
Associated Credit Services is a leading agency in the debt collection industry, established in 1969. With a commitment to ethics and integrity, we serve a diverse national client base across various sectors, ensuring compliance with all regulatory requirements.
Job Summary
We are seeking experienced call center professionals to join our team in Tewksbury, MA. In this role, you will play a crucial part in upholding our mission of ethical collections while contributing to the financial success of our clients by negotiating with consumers to resolve unpaid accounts. We offer full-time positions with full benefits, a flexible schedule, and the potential for uncapped commission and incentives.
What We Offer
- Starting pay of $18-$25 per hour
- Full benefits package
- Flexible schedule (40 hours minimum)
- Uncapped commission and incentives
Responsibilities
- Work 40 hours per week
- Initiate contact with debtors via phone to negotiate payment arrangements
- Maintain accurate records of all communications and transactions
- Collaborate with consumers to understand their needs and provide tailored solutions
- Ensure compliance with all local, state, and federal regulations regarding collections and clientele requirements (training provided)
- Monitor account status and follow up on outstanding debts thoughtfully
- Provide exceptional customer service throughout the collection process
Qualifications
- Proven experience as a call center professional preferred but not required
- Strong negotiation skills with the ability to handle difficult conversations calmly
- Excellent phone etiquette, interpersonal and communication skills
- Familiarity with financial concepts and a strong command of personal finance
- Ability to work independently and as part of a team
- Confidence in one’s ability to learn new computer programs and software
- Professional, reliable, and well-spoken individuals
- Polished presentation and diligent work ethic
- Ability to work effectively under pressure and meet required quotas
- Outstanding computer literacy and ability to learn quickly
- Confidence on the phone with a strong customer service focus
- Ability to work effectively in a competitive environment
- Independent motivation to remain focused and engaged consistently
Requirements
- Clear background check
- Ability and willingness to pass a drug screening upon hire
- Consistent ability to work 40 hours per week (key requirement)
- Independent, reliable transportation to the position location
- Fluent English: bilingual is a plus
- Proven call center representative experience is required
- Coachable personality with a willingness to follow instructions and retain information
If you have a strong work ethic, are goal-oriented, and can connect with customers to leave them pleased with the quality of service, we want to hear from you! Join us at Associated Credit Services and take the next step in your career.
Apply Now and become a part of our thriving team!
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Vision insurance
Application Question(s):
- Are you able to commit to working 40 hours per week?
Experience:
- Call Center: 1 year (Preferred)
Language:
- English (Required)
- Spanish (Preferred)
Ability to Commute:
- Tewksbury, MA 01876 (Required)
Work Location: In person
