Job Overview
Join our dynamic IT support team as an IT Help Intern and gain hands-on experience in providing essential technical assistance across a variety of systems and hardware. This paid internship offers a fantastic opportunity to develop your skills in computer management, software troubleshooting, and network administration while supporting day-to-day IT operations. You will work closely with experienced IT professionals, contribute to maintaining a seamless technology environment, and enhance your understanding of enterprise IT infrastructure. If you're passionate about technology, eager to learn, and ready to make a real impact, this role is perfect for you!
Duties
- Assist in providing technical support to end-users for hardware, software, and network issues via help desk tickets or direct communication
- Troubleshoot software problems across operating systems including Windows, macOS, and Linux, ensuring quick resolution and minimal downtime
- Support the management of computer hardware assets, including desktops, laptops, mobile devices, and peripherals
- Aid in configuring and maintaining network components such as LANs (Local Area Networks), VPNs (Virtual Private Networks), firewalls, DNS (Domain Name System), and TCP/IP protocols
- Help monitor and support IT infrastructure tools like SCCM (System Center Configuration Manager), GPO (Group Policy Objects), Active Directory, and BMC Remedy for incident tracking and system management
- Assist with network administration tasks using tools such as Meraki and ServiceNow to ensure optimal network performance and security
- Participate in routine maintenance activities including software updates, hardware upgrades, and system backups
Qualifications
- Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field
- Basic understanding of computer hardware components and operating systems such as Windows Server, Microsoft Office Suite, macOS, Linux
- Familiarity with computer networking concepts including LAN/WAN architecture, TCP/IP protocols, DNS management, VPNs, firewalls, and network security best practices
- Experience with help desk support tools like Jira or ServiceNow is a plus
- Strong communication skills with the ability to explain technical issues clearly to non-technical users
- Demonstrated analysis skills for troubleshooting complex problems efficiently
- Ability to work collaboratively within a team environment while managing multiple tasks effectively
This paid internship is designed to jumpstart your career by providing practical experience in IT support roles. We value proactive learners who are enthusiastic about technology and eager to grow their expertise in a fast-paced environment. Join us to develop your skills while contributing to an efficient and secure IT infrastructure!
Job Types: Full-time, Part-time
Pay: $22.75 - $27.39 per hour
Work Location: In person
