Job Overview
Join our dynamic team as a Harley-Davidson Service Writer/Advisor, where your enthusiasm for motorcycles and automotive expertise will drive exceptional customer experiences. In this energetic role, you will serve as the vital link between our valued customers and our skilled technicians, ensuring that every service visit is smooth, transparent, and satisfying. Your passion for motorcycles combined with your strong communication skills will help customers understand their vehicle needs, recommend appropriate services, and foster loyalty. This position offers an exciting opportunity to be part of a legendary brand while advancing your career in automotive service and sales.
Responsibilities
- Greet customers warmly and listen attentively to understand their motorcycle concerns and service needs
- Write detailed service orders, accurately estimating repair costs and timeframes using auto estimating tools
- Communicate clearly with technicians about customer concerns and ensure all repairs are completed to high standards
- Upsell additional services or maintenance based on customer needs, promoting safety and performance enhancements
- Manage vehicle intake and delivery efficiently, maintaining a positive customer experience throughout the process
- Handle cash transactions, process payments accurately, and maintain detailed service records
- Stay informed about the latest Harley-Davidson models, accessories, and service procedures to provide expert advice
Requirements
- Proven dealership experience in auto service management or as a service technician advisor
- Strong mechanical knowledge with familiarity in automotive diagnostics, transmissions, oil changes, brake repair, suspension, tire service, shocks & struts, alignment, diesel engine repair, air brake systems, and auto body repair
- Experience in automotive repair or mechanic roles with understanding of vehicle maintenance procedures
- Excellent customer service skills with the ability to communicate technical information clearly and professionally
- Proficiency in auto estimating software and sales techniques to promote additional services or products
- Ability to handle cash transactions accurately and maintain organized records
- Knowledge of dealership operations including upselling, vehicle sales support, and inventory management
Join us to be part of a passionate team dedicated to delivering top-tier motorcycle care while building lasting relationships with our customers. Your expertise will help keep riders safe on the road and ensure they enjoy every ride on their Harley-Davidson!
Pay: $30,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
