Job Summary
The Clubhouse Services Associate plays a key role in creating a welcoming and enjoyable experience for residents and guests within our amenity-rich community. This cross-trained position supports both front desk and administrative functions while also assisting with daily operations of the clubhouse café, which serves coffee, beverages, and light casual meals. The associate helps maintain a professional and hospitable atmosphere throughout the clubhouse, fitness center, meeting rooms, resort-style pool, park, and event spaces available for private rentals.
Essential Duties and Responsibilities
- Serve as the first point of contact for residents, guests, and vendors.
- Provide exceptional customer service and assist with questions regarding clubhouse amenities, activities, and community events.
- Answer phones, respond to inquiries, and assist with administrative tasks and record keeping.
- Support reservations and scheduling for meeting rooms and private event spaces.
- Maintain a clean, welcoming, and organized front desk area.
- Prepare and serve coffee, beverages, and light menu items in accordance with food safety standards.
- Process food and beverage purchases using the point-of-sale system.
- Stock supplies and maintain cleanliness and organization of the café area.
- Monitor inventory levels and communicate supply needs to management.
- Deliver friendly, attentive service to residents and guests.
- Assist with opening and closing procedures for the clubhouse and café.
- Help maintain the appearance and cleanliness of common areas and amenity spaces.
- Provide support during community events and activities as needed.
- Enforce clubhouse policies and report concerns or maintenance issues to management.
- Cross-train and provide coverage for various clubhouse functions to ensure seamless operations.
Qualifications
· High school diploma or equivalent required.
· Previous customer service, hospitality, retail, food service, or administrative experience preferred.
· Friendly, professional demeanor with strong communication skills.
· Ability to multitask and adapt in a fast-paced environment.
· Basic computer skills and experience with point-of-sale systems preferred.
· Ability to work a flexible schedule, including weekends and holidays as needed.
· Food handler certification or ability to obtain one preferred.
Physical Requirements
· Frequently stand and walk for extended periods.
· Occasionally lift and carry up to 25 pounds.
· Perform repetitive motions such as reaching, bending, and operating office and café equipment.
· Work in a combination of office, hospitality, and indoor/outdoor recreational environments.
· Exposure to varying temperatures and moderate noise levels associated with clubhouse and pool activities.
Work Environment
The Clubhouse Services Associate works in a dynamic, hospitality-focused environment that includes office, café, and recreational settings. This position requires regular interaction with residents, guests, vendors, and team members while supporting daily operations throughout the clubhouse and amenity areas. Work is performed in both indoor and outdoor environments and may involve exposure to varying temperatures, moderate noise levels, and seasonal fluctuations in activity. The role requires flexibility to transition between front desk, administrative, and café responsibilities while maintaining a positive, service-oriented atmosphere.
This position is ideal for someone who enjoys interacting with people, thrives in a hospitality-focused environment, and appreciates the variety that comes with supporting multiple aspects of a vibrant community clubhouse.
Disclaimer
The duties and responsibilities described above are intended to provide a general overview of the position and are not an exhaustive list. Additional duties may be assigned based on the needs of the community and management.
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
