About Us
For nearly 80 years, our company has built a reputation as one of the most trusted mechanical contractors in the New York metro area. We take pride in the projects we work on, the clients we serve, and most importantly the people on our team. We are a stable, established company with deep roots in the industry and a genuine commitment to treating our people right. As we continue to grow and invest in our operations, we are looking for experienced office professionals who want to be part of a team that values their contributions and plans to take care of them for the long haul.
The Role
We are looking for a Service Billing & Administrative Specialist to join our service department office team. This is an in-office, full-time position based on Long Island supporting the billing and administrative operations of our service division. The right candidate is detail-oriented, communicates professionally, and takes ownership of their work. This role is centered on three core functions: billing, service contract administration, and customer communication. The successful candidate will be someone who can manage each with accuracy and consistency.
What You'll Own
- Billing for all service department work including time and materials service calls, quoted jobs, and recurring service contracts, processed through our Davisware software system
- Drafting and sending contract proposals for quoted service jobs
- Entering service contracts into Davisware and maintaining those records including renewals and updates
- Answering incoming calls from customers requesting service, gathering relevant information, and coordinating with our dispatcher to ensure timely response
- Purchase order entry and management
- General office and document management including filing, scanning, and maintaining organized shared drive structures
- Answering and managing a multi-line phone system, including transferring calls and coordinating visitor access
Note: This role will have a significant focus and emphasis on service contracts, specifically billing, renewals, document management, database management, and data entry.
What You Bring
The following are requirements for this role:
- Experience with service contract billing or recurring billing in a field services or similar environment
- Ability to draft professional correspondence and proposals in Microsoft Word
- Proficiency in Microsoft Office, particularly Word, Excel, and Outlook
- Comfort navigating shared drives, renaming and organizing files, and handling general office technology including printing, copying, and scanning
- Experience operating a multi-line phone system
- Strong communication skills with a professional and clear telephone manner
- Strong attention to detail and the ability to manage multiple priorities simultaneously
The following will meaningfully strengthen your candidacy:
- Previous experience in the construction or mechanical contracting industry, with familiarity with the relationship between general contractors, trade contractors, subcontractors, and field technicians
- Familiarity with ECI GlobalEdge (fka Davisware)
Why This Role
We've been in business for nearly 80 years because we do things the right way and we take care of the people who help us do it. If you're looking for a place to plant roots, build your expertise, and be valued for the work you put in, this is that place.
To Apply
Please submit your resume and a brief note describing your experience with service contract billing or recurring billing in a field services environment.
Job Type: Full-time
Pay: $36.00 - $40.00 per hour
Benefits:
- 401(k)
- Health insurance
- Life insurance
- Paid time off
Application Question(s):
- Please describe your experience with service contract billing or recurring billing in a field services environment.
- Have you managed service contract renewals? Please describe your experience.
Work Location: In person
