Overview:
We are seeking a dedicated Front of House Manager to join our dynamic team. The ideal candidate will be responsible for overseeing the front-of-house operations, ensuring exceptional customer service, and maintaining a positive dining experience for our guests. If you have a passion for hospitality and possess strong leadership skills, we would love to hear from you.
Responsibilities:
- Manage the day-to-day front-of-house operations, including supervising staff, coordinating reservations, and ensuring smooth service flow.
- Implement and maintain high standards of customer service to meet and exceed guest expectations.
- Oversee food and beverage presentation, ensuring quality and consistency.
- Train, mentor, and motivate front-of-house staff to deliver outstanding service.
- Collaborate with the kitchen team to ensure seamless communication and efficient service delivery.
- Handle guest inquiries, feedback, and complaints promptly and professionally.
- Monitor inventory levels, conduct regular stock checks, and manage supplies effectively.
- Maintain cleanliness and organization in the dining area to create a welcoming atmosphere.
Requirements:
- Excellent supervisory skills with the ability to lead and inspire a team.
- Proficient in inventory control practices to optimize stock levels and minimize waste.
- Exceptional communication skills with a customer-centric approach.
- Ability to thrive in a fast-paced environment while upholding quality standards.
- Flexibility to work evenings, weekends, and holidays as needed.
If you are passionate about delivering exceptional guest experiences and have a knack for leading teams to success, we invite you to apply for the Front of House Manager position with us. Join our team where your dedication and expertise will contribute to creating memorable dining experiences for our valued guests.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Employee discount
- Paid time off
Shift:
- Day shift
- Evening shift
- Morning shift
Application Question(s):
- Which practices are critical to ensuring food safety in a restaurant kitchen? Select all that apply.
A. Regularly calibrating the thermometers used to check food temperatures
B. Implementing a first-in, first-out system for all food items in storage
C. Regularly retraining kitchen staff on cross-contamination prevention
D. Allowing cooked foods to cool at room temperature before refrigeration to minimize temperature shock
E. Issuing reusable gloves for food handlers to wear at all times
- A guest leaves a very positive, detailed online review about their experience at your hotel.
What would you do?
A. Reply publicly thanking the customer and mention an upcoming promotion
B. Reply and publicly offer a discount for a future stay
C. Create a broadly applicable thank you message that you can send to all positive reviewers
D. No response is required; focus on responding to any negative feedback
- A client is upset about a service delay. He's speaking loudly and attracting attention.
What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor
License/Certification:
- Driver's License (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Martinsburg, WV 25404 (Required)
Ability to Relocate:
- Martinsburg, WV 25404: Relocate before starting work (Required)
Work Location: In person
