Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently. Evening and overnight shift only. 3pm - 11pm and 11pm -7am
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently using the POS system.
- Handle reservations, cancellations, and modifications with accuracy.
- Provide information about hotel services, local attractions, and amenities.
- Address guest inquiries and resolve any issues or complaints promptly.
- Maintain cleanliness and organization at the front desk area.
- Assist in supervising stock levels of office supplies and promotional materials.
- Perform basic math calculations for transactions and reports.
- Conduct product demos for guests when necessary to enhance their experience.
- Utilize phone etiquette to manage incoming calls professionally.
Experience
- Previous experience in a customer service role, preferably in a retail or grocery store environment.
- Familiarity with cash registers and handling financial transactions is essential.
- Experience with supervising staff or managing small teams is a plus.
- Bilingual candidates are encouraged to apply as it enhances communication with diverse guests.
- Basic knowledge of retail sales techniques will be beneficial in promoting services effectively.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
Ability to Commute:
- Linthicum Heights, MD 21090 (Required)
Ability to Relocate:
- Linthicum Heights, MD 21090: Relocate before starting work (Required)
Work Location: In person
