Description
Work location: Hybrid, within the following states: GA, MI, CA or NJ
Job status: Full time, 8:30 A.M. to 5:30 P.M
Flexibility: Schedule and travel
Compensation: $70,400 - $88,000 per year + Benefits
Position Description:
We are looking for a Project Coordinator to join our TELUS Digital AI team! The Project Coordinator will be in charge of assisting our Project Managers in organizing our ongoing projects, as well as leading our Scheduling Team. Suitable candidates are self-guided, energetic, and analytic problem solvers.
The successful candidate should have exceptional verbal, written, and presentation skills, along with the ability to work under tight deadlines.
Main Responsibilities:
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Planning and management of small projects and sub projects independently
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Lead and mentor a small team of Scheduling Assistants (3-5 team members), providing training and technical guidance to ensure team success.
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Oversee the high-volume scheduling process, including setting appointments with customers/participants and managing all related information and status tracking.
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Establish and maintain team quality control measures to track the effectiveness and efficiency of production.
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Independently plan and manage small projects or sub projects, or work in cooperation with senior Project Managers.
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Communicate proactively with internal resources to organize workflows and facilitate collaborative work across teams.
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Ensure the timely delivery of project requirements, strictly adhering to customer quality standards.
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Maintain project momentum by supporting the creation and distribution of project artifacts and communications.
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Requirements:
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Minimum 2 years of experience in a project coordination role (Mandatory)
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Minimum 1 year of experience in leading or supervising a small team (2-6 people). (Mandatory)
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Demonstrated ability to manage and prioritize large volumes of email correspondence and complex scheduling calendars.
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Exceptional verbal, written, and presentation skills, with comfort in making high-volume outbound phone calls.
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High level of technical proficiency, including mastery of spreadsheets, Google Workspace (G Suite), and Office tools.
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Fluent in spoken and written English.
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Proven strong decision-making and problem-solving capabilities.
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Ability to work in fast-paced, adaptive environments with a minimum degree of supervision.
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Proactive and solution-oriented with a strong eye for detail and data.
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Excellent multitasking abilities.
TELUS Values:
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TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
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We passionately put our customers and communities first
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We embrace changes and innovate courageously
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We grow together through spirited teamwork
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Equal Opportunity Employer:
At TELUS International, we are proud to be an equal-opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
