JOB
Sheboygan County - Health & Human Services is a proud 2026 Gold recipient of Mental Health America’s Bell Seal for Workplace Mental Health, awarded for our commitment to employee mental health and well-being. Learn more about the Bell Seal at mhanational.org/bestemployers.
Here is why working at Sheboygan County is for you:
It is our imperative to remain an inclusive workplace. Sheboygan County is committed to attracting, supporting, and retaining a culturally diverse workforce that represents our community. Sheboygan County Health and Human Services also strives to be a trauma informed organization which fully realizes the prevalence of trauma, recognizes the effects of trauma, and responds with trauma informed policies and practices, and we are looking for staff who will help us champion this journey.
Becoming a member of our growing team also means that YOU become our top priority. You will not only enjoy a dynamic work environment but a variety of perks including but not limited to the following:
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Generous benefits package
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Time off: 15 vacation days, sick time and 10 paid holidays
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Other perks: Referral program, Wisconsin Retirement System, education discount and more!
What to Expect:
The Case Manager provides child welfare and family services within the Health and Human Services Social Services Division, with primary responsibility for Child Protective Services and other statutory social service programs. Under general supervision, this position responds to reports of child abuse or neglect; conducts safety, risk, and family assessments; develops and monitors safety and case plans; and coordinates services to ensure child safety, permanency, and family stability. The Case Manager works collaboratively with children, families, courts, service providers, and community partners to address safety concerns, support reunification when possible, and pursue alternative permanency outcomes, when necessary, in accordance with applicable laws, court orders, and professional standards.
EXAMPLE OF DUTIES
- Plan, provide, arrange, and monitor direct client services under the general supervision of a Health and Human Services Supervisor, working within assigned Social Services program areas and service populations, including Child Protective Services and other statutory family support services.
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Provide information, intake, outreach, and assistance to individuals, families, mandated reporters, and the public; gather and evaluate information to determine service needs, child safety concerns, eligibility, and appropriate level of intervention; accept or initiate referrals as required.
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Receive and respond to reports of alleged child abuse or neglect and conduct initial and ongoing CPS investigations and family assessments to evaluate safety, risk, strengths, needs, and protective capacities, including social, emotional, behavioral, developmental, and environmental factors affecting child and family well-being.
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Determine the presence of child safety threats, impending danger, and risk of harm and develop, implement, and monitor safety plans in accordance with Wisconsin Statutes, administrative rules, court orders, and agency policy.
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Provide case management and service coordination for children and families involved with Child Protective Services and other Social Services programs, emphasizing child safety, permanency, family stability, and well-being.
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Develop, implement, and monitor comprehensive, outcome-focused case plans and service plans in collaboration with families, caregivers, and service providers; identify goals, required actions, and timelines consistent with statutory requirements and court-ordered conditions.
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Coordinate, facilitate, and participate in multidisciplinary and interagency meetings, including family team meetings, permanency planning meetings, and staffings with courts, law enforcement, schools, medical providers, and service agencies.
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Monitor service delivery, family compliance, and progress toward case plan goals; evaluate effectiveness of interventions; and modify plans as necessary to address ongoing safety concerns, changing family circumstances, or judicial direction.
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Maintain complete, accurate, and timely case documentation in designated electronic systems, including assessments, safety plans, case plans, progress notes, contacts, referrals, court reports, and required state and federal reports, in compliance with documentation standards and mandated timelines.
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Maintain working knowledge of and compliance with applicable federal and state laws, administrative rules, court procedures, funding requirements, agency policies, and professional standards governing child welfare and social services practice.
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Ensure client rights and due process protections are communicated, respected, and upheld, including confidentiality, informed consent, and participation in decision-making as appropriate.
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Provide advocacy and support to children and families to promote access to services, reduce barriers, and support safe participation in education, treatment, placement, and community settings.
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Respond to crisis situations involving child safety, abuse, neglect, or family instability; coordinate with crisis services, law enforcement, medical providers, and other protective systems as required.
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Exercise statutory authority, when necessary, to recommend or implement removal of children from parental or caregiver custody to ensure child safety, and coordinate placement and services for children in out-of-home care.
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Prepare court-related documentation, reports, and recommendations; provide written and oral testimony; and participate in court proceedings, hearings, and reviews as required by assignment.
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Collaborate regularly with internal County divisions and external partners, including behavioral health providers, schools, healthcare systems, child welfare partners, juvenile justice, corrections, housing providers, and community-based organizations.
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Identify, authorize, and monitor services, placements, and related expenditures in accordance with program guidelines, funding limitations, and accountability requirements.
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Ensure compliance with specialized statutory requirements, including the Indian Child Welfare Act (ICWA), and interstate or placement-related regulations as applicable.
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Participate in unit, division, and department meetings; interdisciplinary staffing; training; and quality improvement initiatives to support service effectiveness and compliance.
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Support team functioning by sharing knowledge, coordinating case activities, and, as assigned, providing informal guidance to newer staff.
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Engage in ongoing professional development and training related to child welfare practice, trauma-informed care, cultural humility, equity, safety assessment, and emerging best practices.
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Perform other related duties as assigned to support the mission, programs, and operations of the Health and Human Services Department.
SUPPLEMENTAL INFORMATION
- Work is performed primarily in an office, community, and client-based environment within Health and Human Services facilities, community locations, and client residences, with regular use of standard office equipment.
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Frequent contact with co-workers, supervisors, consumers, family members, service providers, community partners, State and County personnel, and members of the public.
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Duties require regular verbal communication, active listening, and the ability to hear, speak, and communicate effectively in person, by telephone, and in group or meeting settings.
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Visual acuity is required for reviewing electronic and written records, completing documentation, reading reports, and entering data into computerized systems.
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Work involves extended periods of sitting, standing, walking, and driving, as well as occasional bending, reaching, and lifting of light materials (generally up to 25 pounds).
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Position may require travel throughout the County and occasionally outside the County to attend meetings, trainings, home visits, court proceedings, or community-based appointments.
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Work may involve interaction with individuals experiencing crisis, emotional distress, or challenging behaviors; may occasionally involve contact with aggressive or volatile individuals.
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The position requires the ability to manage multiple tasks, interruptions, and time-sensitive demands in a fast-paced environment.
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Work hours are generally scheduled during normal business hours, with flexibility required to meet program, client, or court-related needs.
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Risk of blood-borne pathogen exposure is considered high.
