Job Summary
We are seeking a dynamic and detail-oriented Customer Service Representative to join our team! In this vital role, you will be the friendly voice and helpful face that ensures our clients receive exceptional support and service. Your enthusiasm, organizational skills, and technical proficiency will drive positive interactions, resolve inquiries efficiently, and uphold our commitment to customer satisfaction. This position offers an engaging environment where your multitasking abilities and communication skills will shine, making a real difference in our clients’ experiences every day. This position will be a night shift position with one midday shift required.
Duties
- Respond promptly to customer inquiries via multi-line phone systems, email, and live chat, providing clear and courteous assistance.
- Manage front desk responsibilities including greeting visitors, handling incoming calls, and directing them appropriately.
- Utilize office management tools such as Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace to document interactions, update records, and prepare reports.
- Perform data entry tasks with accuracy using spreadsheets and database software like QuickBooks for bookkeeping and client record management.
- Maintain organized filing systems—both digital and physical—ensuring quick retrieval of documents such as client files, appointment schedules, and billing information.
- Assist with calendar management for appointments, meetings, and deadlines using scheduling software; coordinate internal and external communications efficiently.
- Provide clerical support including proofreading documents, managing office supplies inventory, and supporting administrative projects to enhance overall productivity.
Experience
- Proven experience in customer service roles within office environments or front desk positions.
- Familiarity with office management software such as Microsoft Office (Word, Excel), Google Workspace (Docs, Sheets), and productivity tools.
- Strong computer literacy with the ability to navigate multiple systems including data entry platforms like QuickBooks.
- Excellent phone etiquette skills with experience handling multi-line phone systems effectively.
- Bilingual abilities are highly valued to serve diverse client needs better.
- Prior experience in medical or dental receptionist roles or personal assistant positions is a plus.
- Demonstrated organizational skills with the ability to manage time efficiently while juggling multiple tasks in a fast-paced setting.
Join us to become a key part of a vibrant team dedicated to delivering outstanding customer support! Your proactive approach and technical expertise will help create seamless experiences for our clients while advancing your career in a supportive environment that values your contributions.
Pay: $14.50 - $15.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
License/Certification:
- Driver's License (Required)
Work Location: In person
