Summary of Position:
To coordinate all food tickets coming from the kitchen so that the servers can deliver food to the guests according to the menu offerings.
Duties & Responsibilities:
- Organize tickets coming from the kitchen so that tables are served their food in a timely manner.
- Communicate with the Chef as to the timing of food for tickets.
- Inspect all plates for proper presentation, garnish and cleanliness.
- Ensure that all tickets are complete for each table so that the guests receive all items that they have ordered and requested.
- Communicate with service staff when food orders are ready to be delivered to the guest.
- Monitor tables so that guests receive food at the appropriate time of service.
- Keep working area stocked with appropriate plateware, utensils and supplies needed for serving our guests.
- Perform side work at the start, during and at the end of each shift as required by service station assignment.
- Maintain clean working areas.
- Maintain a clean restaurant at all times.
- Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
- Be ready and willing to assist fellow employees as situations arise.
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor
Qualifications:
- Be able to communicate and understand the predominant language(s) of our guests.
- Have working knowledge of the food menu
- Must have a basic knowledge of dining room and service procedures and functions.
- Food Handlers certificate required
- Be able to work in a standing position for long periods of time (up to 8 hours) and work in multiple level building.
- Be able to reach, bend, stoop and frequently lift up to 10 – 20 pounds.
Working Conditions and Expectations:
- Work schedule will may vary between early morning to late evening, weekends and holidays
- Shifts will range from 6 - 8 hours and you may at times be asked to work overtime
- Always act in a professional manner that represents the restaurant, owners, partners and staff.
- Respectful to all guests that have chosen to dine in our restaurants.
- Demonstrate teamwork in all areas of the restaurant
- Work with a positive attitude in all types of situations
- Follow safety and sanitation rules and laws at all times
- Attends all scheduled employee meetings.
- Always act in the best interest of the restaurant, fellow employees and guests.
- Welcome and accept feedback and coaching from the management team in order to maintain and grow as an employee
Physical Requirements:
- Be able to work in a standing position for long periods of time (up to 8 hours).
- Be able to reach, bend, stoop and frequently lift up to 10 – 20 pounds.
This job description is not all inclusive and may be modified based on business needs. The management reserves the right to make updates and changes to this job description as seen fit for the best interest of the restaurant, employees and guests.
