The Associate Director of Operations supports the Emergency Department Medical Director in providing the medical and administrative leadership necessary to deliver Patient-Centered care. Assists with the oversight of availability, timeliness and appropriateness of clinical services offered to each Emergency Department patient, while working to improve overall departmental performance.
ESSENTIAL JOB FUNCTIONS:
-
The Associate Director of Operations functions may include the following at the direction of or in the absence of the Emergency Department Medical Director.
-
Assist in the delivery of performance appraisals of the staff physicians and advanced practice providers (APP) in the Emergency Department.
-
Cosign APP charts not seen by ED physician, as needed
-
Participate in quarterly (or more frequent) APP meetings to discuss process changes, practice guidance, and other related topics.
-
Assist the Emergency Department Medical Director in complaint management.
-
Act as administrative representative for process decisions regarding the clinical work environment.
-
Chair special projects as designated by the Emergency Department Medical Director, attends hospital or group meetings as required by the project (examples: Trauma Committee, Disaster Committee, STEMI committee, Peer review Committee).
-
Lead PI initiatives for improving MEC efficiency and improving door-to-provider times.
-
In the absence of the Emergency Department Medical Director, manage personnel complaints in coordination with the Nursing Director.
-
Attend monthly Emergency Department physician meetings, and chair them when requested to by the Director.
-
Assist in scheduling and monthly shift coordination, as needed.
-
Serve as a partner role model and cover equitable share of open shifts.
-
Supports and promotes the mission, vision, goals and decisions of USACS and its affiliates.
-
Perform other duties as assigned by the Emergency Department Medical Director.
-
Assumes the duties and responsibilities of the Emergency Department Medical Director for Emergency Department operations in his/her absence
KNOWLEDGE, SKILLS AND ABILITIES:
-
Assist in overseeing the availability, timeliness, quality and appropriateness of clinical services offered to the ED patients.
-
Participate in hospital committees designed to improve ED care and perform committee responsibilities as assigned.
-
Works with the Hospital to establish appropriate budgets and equipment requests.
-
Assist in overseeing the proper collection, review and monitoring of data for the ED and solicit hospital collaboration to implement initiatives mandated by state and federal agencies.
-
Act as a resource in the areas of billing, compliance, EMTALA and regulatory concerns in the ED.
-
Assist in identifying staffing needs and support USACS recruitment and retention efforts. Assist in interviewing potential new staff and working with USACS in completing the credentialing process.
-
Assist in orienting new Physicians and Advanced Practice Providers, as needed.
-
Assist in monitoring morale and physician satisfaction levels, and teambuilding efforts
