Hiring for: Consumer Contact Professional (Customer Service, Inbound Call Agent
- Mandatory Training - 9 Weeks - Monday - Friday 8:00 AM - 4:30 PM
- MTWF : 9:00A-6:00P / Sat 10:00A-4:00P
- $21 Per Hour / 10% shift differential for Saturday worked
As a Consumer Professional, you will handle incoming calls from consumer customers providing outstanding customer service in a fast-paced call center environment. By using job knowledge and available information, you will provide answers to questions regarding bank products and services and assist in resolution of the customer's issue.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
⦁High school education or equivalent required
⦁Excellent customer service skills and the ability to articulate and explain information clearly; excellent telephone communication skills are essential.
⦁Previous customer service, call center, retail, service industry, sales, telemarketing, metric driven environments experience preferred.
⦁Must be able to perform data entry while multi-tasking, possess good problem-solving skills and computer abilities using multiple systems.
⦁Be able to understand and respond to customer inquiries in one or multiple product categories.
**As a Fifth Third Bank Employee, you will enjoy**
- Benefits after 30 Days of Employment
- Medical, Dental, Vision, Life, Disability Insurance
- Paid Time Away-PTO Vacation, Sick & Holiday
- Wellness Rewards Program & Annual Incentives up to $1800 annually
- Education Assistance Program - Full-time=$5250 annually
- Matched 401k & Employee Stock Purchase Plan
- Family-Friendly Benefits that include: Paid Parental Leave, Maternity Concierge Service, Back-up Care Program & Fifth Third Family Exclusive Day Care Center-Madisonville only!
- On-Site & Virtual Employee Concierge Service
- Robust Career Path Development & Limitless Internal Advancement Opportunities - Cincinnati is Corporate Headquarters for 5/3!
Job Type: Full-time
Pay: $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
