Job Title: Business IT Technician
Location: Greenville, NC
Job Type: In Office & Onsite / Full-Time
Expected Hours: 40 hours/week
About Us
CPU Managed IT Solutions is a growing MSP (Managed Services Provider) serving small to mid-sized businesses across Central to Coastal North Carolina. We support a wide range of industries including medical, legal, service, and industrial sectors. Our mission is to deliver professional, proactive, and personable IT services that help our clients succeed.
We’re growing quickly and looking to expand our team with a reliable and motivated technician who’s ready to develop their skills in a fast-paced, collaborative environment.
Summary
This Business IT Technician position offers the best of both worlds — working remotely to handle support tickets and providing onsite service to our valued clients when needed. The ideal candidate is a dependable, resourceful problem-solver who’s eager to grow in the IT field and can communicate clearly with both clients and internal teams.
Key Responsibilities
- Provide remote and onsite technical support to business clients
- Troubleshoot and resolve desktop, laptop, and peripheral issues (hardware/software)
- Install, configure, and support common business applications
- Perform Microsoft 365 user management and email troubleshooting
- Support printers and scanners, including IP configuration and network setup
- Assist with light network tasks related to routing, switching, and wireless
- Maintain clear, concise documentation in our ticketing system
- Communicate effectively and professionally with clients and team members
Minimum Qualifications
- 2+ years of professional experience in an IT support, help desk, field technician, or similar role
- Strong working knowledge of Windows operating systems and business-class hardware
- Experience supporting Microsoft 365 environments, including Exchange Online and user administration
- Familiarity with Active Directory, Windows domain environments, user permissions, and Group Policy
- Ability to independently troubleshoot and configure networked printers, scanners, and other peripherals
- Practical understanding of networking concepts, including IP addressing, DHCP, DNS, routers, switches, and wireless networks
- Strong troubleshooting, communication, documentation, and customer service skills
- Ability to prioritize multiple technical issues and work with limited supervision
- Valid driver’s license
Preferred Qualifications
- Experience working for an MSP or in a fast-paced service desk environment
- Experience with firewalls, especially SonicWall
- Familiarity with RMM, PSA, remote support, and IT documentation platforms
- Experience supporting Windows Server 2016, 2019, 2022 or 2025
- Experience with Active Directory, Group Policy, file permissions, and basic server administration
- Exposure to virtualization platforms such as Microsoft Hyper-V
- Familiarity with managed switches, wireless access points, VPNs, and network troubleshooting
- Industry certifications such as CompTIA A+, Network+, Server+, Microsoft AZ-900, or similar credentials
Why Join CPU?
- Clear opportunities for growth based on your skills and continued learning
- PTO, health insurance availability, Simple IRA with company matching
- Certification and training support
- A team environment that values fast response, accountability, and communication
Ready to grow your IT career while working hands-on with businesses that rely on your expertise?
Apply today and join CPU Managed IT Solutions — where we combine technical excellence with a service-first mindset.
Job Types: Full-time, Permanent
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
- Retirement plan
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
Work Location: In person
