ORGANIZATIONAL OVERVIEW:
At New Direction Christian Church, a dynamic, community-centric congregation, we empower individuals and families to live purposeful lives through transformative spiritual resources, holistic community outreach, and authentic discipleship. As members of the Christian Church (Disciples of Christ) in the United States and Canada, we are a forward-thinking ministry dedicated to spiritual growth and social justice, serving with innovation, excellence, and an unwavering commitment to authentic fellowship. We believe in meeting people where they are and guiding them toward a life-changing relationship with Christ that transforms the world around them.
SUMMARY: As the Director of Operations, you will serve as the primary strategic steward of the organization’s multi-building footprint and physical infrastructure, seamlessly bridging the gap between daily business operations and spiritual ministry. Reporting directly to the Chief Apostolic Officer as a member of the executive team, you will provide comprehensive oversight for facilities management, campus maintenance, and operational logistics across all locations. In this role, you will support the organization’s mission by optimizing property performance, ensuring regulatory compliance, and executing strategic infrastructure projects safely and efficiently. You will focus on driving operational excellence, implementing standard operating procedures, and creating welcoming, well-maintained environments that support the congregation and advance the organization’s long-term goals.
KEY RESPONSIBILITIES:
Operational Leadership & Strategy
● Provide strategic oversight of the ministry's operational health, partnering with executive leadership to align physical and technical resources with long-term vision and infrastructure goals.
● Develop, monitor, and manage the annual operational, IT, and facilities budgets, working closely with team leads to optimize physical assets and project expenses. ● Formulate and present comprehensive monthly, quarterly, and annual operational reports, ensuring full transparency regarding building health, IT infrastructure, and project timelines.
Facilities, Maintenance, & Housekeeping
● Direct the daily functions and standards of the Maintenance and Housekeeping teams to ensure the cleanliness, safety, and preservation of all church buildings, grounds, and physical assets.
● Establish clear workflows, preventative maintenance schedules, and quality control standards for facilities and campus upkeep.
● Manage vendor relations, service level agreements (SLAs), and third-party contracts for major systems, including HVAC, waste management, landscaping, and structural repairs. ● Lead capital improvement initiatives, space-utilization planning, and campus expansion or renovation projects from conception to completion.
Technology & IT Infrastructure
● Collaborate with the IT team to evaluate, implement, and optimize church management systems (ChMS) and internal digital communication tools.
Service & Event Logistics
● Direct the operational and physical logistics for weekend services, conferences, and special church events, ensuring seamless execution across the IT, setup, and facility teams.
● Establish clear policies and scheduling workflows for facilities rentals, community usage, and ministry events.
● Ensure a welcoming, safe, and highly organized environment for all members, visitors, and community partners stepping onto the campus.
Compliance, Safety, & Risk Management
● Establish, maintain, and enforce robust internal safety controls, emergency action plans, and risk-mitigation systems to safeguard church assets, technology, and personnel.
● Oversee compliance with local building codes, fire regulations, OSHA guidelines, and corporate insurance policy mandates.
● Lead the church’s safety and medical response teams, coordinating routine training, security audits, and facility threat assessments.
Other Responsibilities
● Perform other operational and administrative duties as assigned to support the organization's mission and objectives.
SUPERVISORY RESPONSIBILITIES:
● Direct oversight and leadership of the receptionist, IT, maintenance, and housekeeping teams, along with related operational volunteers.
EDUCATION & EXPERIENCE:
● Bachelor's degree required. Certified Facility Management (CFM) certification, or a related certification, is a plus. Experience may substitute for education.
● Minimum of five (5) years of progressive experience in operations management and facilities oversight.
● Demonstrated knowledge of project management principles, facility maintenance systems, risk management, and vendor contract negotiation.
● Demonstrated ability to manage multi-disciplinary teams in faith-based non-profit environments.
● Ability to design, implement, and maintain effective organizational policies and emergency procedures.
● Ability to analyze complex logistical, operational, and construction-related needs from multiple sources and make informed, resource-efficient decisions based on industry best practices.
● Proficient technical skills with the ability to navigate Microsoft 365, with a proven ability to construct complex tracking systems and reports.
● Exceptional level of personal integrity, demonstrating the utmost discretion when handling security infrastructure, contract data, and sensitive organizational records.
● Excellent written and verbal communication skills, with a track record of translating complex operational landscapes into clear, actionable updates for non-technical leaders.
● Advanced critical thinking, problem-solving, and analytical skills to address unexpected facility emergencies, bottlenecks, or logistical conflicts.
● Highly organized, self-directed, and deadline-driven, with an ability to manage multiple projects concurrently while maintaining meticulous accuracy.
● Deep alignment with and commitment to the mission, vision, and core spiritual values of New Direction Christian Church.
TRAVEL:
● Minimal travel (up to 10%) for regional, denominational, and leadership events; professional development workshops, or church conferences.
PHYSICAL/ENVIRONMENTAL DEMANDS:
● This full-time hybrid role offers a flexible schedule, with staff working in the office Monday-Friday. However, due to the nature of this role, additional on-site days may be required. Most tasks occur during business hours, but occasional evenings, weekends, events, meetings, or projects will require extra availability.
● Occasional lifting of operational materials, facilities equipment, or event supplies up to 50 lbs.
● Ability to move across a multi-building campus, inspect physical infrastructure, and sit at a desk for periods of computer work within a professional office environment.
BENEFITS: We offer a comprehensive benefits package that includes health, dental, and vision insurance for employees and their dependents, employer-paid life insurance, and generous paid time off encompassing vacation, sick, and personal time. Additionally, full-time staff enjoy a robust retirement plan contribution and a robust professional development program.
EEOC STATEMENT: New Direction Christian Church is an Equal Opportunity Employer committed to providing a workplace free from discrimination or harassment. We expect every member of our staff and community to do their part to cultivate and maintain an environment where everyone feels valued and is afforded the respect and dignity they deserve. We provide equal employment opportunities to all employees and applicants characteristic protected under applicable federal, state, and local laws.
Click to apply (Application Portal URL) Questions?
Questions? Email [email protected]
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
