Scope of Duties:
- Perform an onsite assessment and create a 12 month remediation plan.
- Coordinate daily with internal teams and the SaaS vendor to fix defects, improve data quality, and stabilize core workflows.
- Oversee integration repairs (ERP, payments, GIS, telematics, scale systems).
- Lead and support system analysts, project managers, and business analysts.
- Implement structured change, incident, and release management.
- Provide onsite user support, training, and updated SOPs.
- Deliver a sustainable support model and transition the system to steady-state. Deliverables
- Remediation plan and monthly status updates
- Stabilized operations (billing, routing, scale)
- Corrected data and validated integrations
- Updated SOPs and training materials
- Final transition and closure report Typical Work Performed
- Initiate, plan, execute, and control IT projects according to project management standards
- Define scope, schedule, cost for IT projects including dependencies, risks, concerns, and issues
- Coordinate meetings, resources, tasks, to accomplish the goals of IT projects
- Preparing and delivering project status reports
- Tracking spend to date and comparing to budget
- Direct project staff and track progress against assignments
- Prepare and process project change requests
- Recommend courses of action to get projects back on track
- Identifying and communicating with project stakeholders
- Contract Management
- Develop, review or modify request for proposals
- Develop, review or modify scopes of work
- Facilitate proposal evaluations
- Participate in proposal evaluations
- Design, propose, test, document scoring models for proposal evaluation
- Coordinates technical resource teams to estimate effort required to complete tasks and projects
- Assist with writing Request for Proposals (RFPs)
- Assist with Contract and Scope of Work negotiations and development Qualifications
Skill Level: Senior or Expert
- Senior: Requires 5–8 years of experience in the specific discipline
- Expert: Requires more than 8 years of experience in the specific discipline
Pay: $70.00 - $72.00 per hour
Work Location: On the road
