Your Role:
- Dispatch experience preferred
- Interact with our customers and Aaxon field team members daily.
- Handle customer calls until resolution, or forward to the appropriate party.
- Coordinate assignments for service techs per customer request.
- Respond to incoming dispatch and service-related calls and emails from field employees.
- Monitor and assist technicians in completing calls in a timely manner.
- Provide support for inbound/ outbound phone calls, emails, web-based chats.
- Administer simple customer requests and complaints over calls, emails, web-based chats.
Qualifications and Skills
- Being bilingual is a plus
- Prior experience in dispatch as a Customer Service Associate is a plus.
- Ability to read maps and understand basic routing concepts.
- Strong communication and interpersonal skills.
- Proficiency in MS Office Suite, particularly Excel, Word, and Outlook
If you are interested, please contact us about this great opportunity by submitting your resume or emailing your resume to: [email protected]. We look forward to meeting you.
