The Member Services Associate serves as the first point of contact for our facility, responsible for creating a welcoming environment while driving membership sales and program participation. This role combines exceptional customer service with sales abilities to enhance member experience and facility growth.
· Provide warm, professional greetings to all members and visitors
· Conduct facility tours for prospective members
· Answer inquiries about facility amenities, programs, and policies
· Monitor facility access to maintain security
· Maintain a clean and organized front desk area
· Present and sell membership packages to prospective members
· Promote facility programs, classes, and special events
· Process membership applications and payments
· Provide detailed information about current and upcoming programs
· Assist with member retention efforts through excellent service
· Support special events and promotional activities as needed
· Handle phone calls
· Maintain accurate member records and documentation
· Process daily transactions and maintain cash handling procedures
· Track and report sales activities
· Assist with social media and marketing initiatives as needed
· Monitor front entrance to prevent unauthorized access
FFY Competencies
Accepts and demonstrates FFY values. Works effectively with people of different backgrounds, abilities, opinions and perceptions. Demonstrates a desire to serve others and fulfill community needs. Recruits quality staff and builds effective, supportive working relationships with them. Provides assigned staff with orientation, training, development and recognition. Enrolls new staff in FFY onboarding sessions when hiring. Ensures high-level services.
Takes initiative in developing others. Builds rapport and relates well to others. Speaks and writes effectively. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.
Strives to meet or exceed goals and deliver a high-value experience for members. Embraces new approaches and discovers ideas to create a better member experience. Makes sound judgements, transfers learning from one situation to another.
Establishes goals, clarifies tasks, plans work and actively participates in meetings. Holds staff accountable for high-quality results using a formal process to measure progress. Develops plans and manages best practices through the engagement of team. Effectively manages budgets.
Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Shares new insights.
Position Qualifications Required
- Must be 18 years of age or older
- Current CPR certification (or ability to obtain within 30 days of hire)
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Sales ability or willingness to learn sales techniques
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
Preferred
- Previous customer service or sales experience
- Experience with membership management software
- Background in fitness, recreation, or related field
- Marketing or social media experience
Working Conditions/Hours Working
- Must be able to stand for extended periods
- Available to work week nights 4-9pm. Some weekends as needed
- May require participation in special events outside regular hours
- Indoor environment with occasional outdoor event support
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Language:
License/Certification:
- CPR Certification (Preferred)
Shift availability:
Work Location: In person
