Inventory & Returns Coordinator
Location: Los Angeles, CA
Position: Full-Time, On-Site
Compensation: $20–$24/hour, depending on experience
About the Role
Ettika is looking for a reliable, organized, and detail-oriented Inventory & Returns Coordinator to join our team full-time in our Los Angeles office/warehouse.
This is a hands-on position for someone who enjoys working with both physical product and inventory systems.
A major part of this role will be processing customer returns, maintaining accurate inventory, assisting with receiving and shipping, and learning our inventory management system, ApparelMagic.
You do not need previous ApparelMagic experience. We are looking for someone who is comfortable with computers, learns new systems quickly, and takes pride in keeping inventory accurate and organized.
There is significant opportunity to grow within our operations team as you become more knowledgeable about our systems and fulfillment processes.
Responsibilities
- Process ecommerce customer orders , and returns accurately and efficiently
- Open, inspect, sort, and categorize returned merchandise
- Determine whether returned merchandise can be placed back into sellable inventory
- Process returns and inventory adjustments within ApparelMagic
- Receive inventory from overseas factories into our system.
- Return approved merchandise to the correct inventory location
- Assist with physical inventory counts and cycle counts
- Research and help resolve inventory discrepancies
- Assist with receiving incoming merchandise and purchase orders
- Verify physical quantities against system quantities
- Help maintain accurate inventory within ApparelMagic
- Assist with inventory transfers between locations
- Help organize product and inventory within the warehouse
- Assist the shipping and fulfillment team when needed
- Identify damaged, missing, incorrectly labeled, or misplaced merchandise
- Help ensure returned and received merchandise does not sit unprocessed
- Communicate inventory and return issues clearly with the appropriate team members
- Learn Ettika’s operational processes and become increasingly proficient in ApparelMagic
What We’re Looking For
- Strong English communication skills
- Comfortable working on a computer and learning new software
- Extremely organized and detail-oriented
- Reliable and punctual
- Able to work independently and follow established processes
- Comfortable working with physical merchandise throughout the day
- Able to identify SKUs, labels, quantities, and inventory discrepancies accurately
- Willing to jump in and help wherever needed
- Strong problem-solving skills
- Positive attitude and willingness to learn
- Comfortable working in a fast-paced ecommerce environment
Preferred Experience
Experience in any of the following is helpful, but not required:
- Ecommerce operations
- Inventory management
- Returns processing
- Shipping and receiving
- Warehouse operations
- Retail operations
- Jewelry, fashion, accessories, or apparel
- ERP or inventory management software
- ApparelMagic or similar inventory systems
- Shopify
What Success Looks Like
Within your first few weeks, you should be able to independently process returns, locate and research inventory within ApparelMagic, assist with receiving merchandise, perform inventory counts, and identify discrepancies that need further investigation.
As you grow in the position, we want you to become someone the team can rely on when there is a question about where inventory is, what happened to it, and what needs to be corrected in the system.
Growth Opportunity
This position has the opportunity to grow beyond returns processing. Someone who demonstrates strong organization, systems knowledge, reliability, and ownership can develop into a larger inventory and operations role within Ettika.
Pay: $20.00 - $24.00 per hour
Application Question(s):
- Tell us about your previous experience with ecommerce orders, inventory, shipping/receiving, or customer returns. What were you personally responsible for each day?
- What software or systems have you used for inventory, ecommerce, shipping, receiving, or order management? Please list the systems and explain what you used each one for.
- A shipment arrives from one of our overseas factories. The packing list says 500 units, but after receiving and counting the merchandise, you only find 487. Walk us through exactly what you would do before receiving the shipment into our inventory system.
- You are processing returns and notice that the physical quantity of a SKU does not match what our inventory system shows. How would you investigate the discrepancy before making an inventory adjustment?
- Desired Hourly Rate:
- Are you free on the weekends when needed?
Work Location: In person
