We are seeking an experienced and highly professional
Patient Care Coordinator who is passionate about delivering exceptional patient experiences and maintaining efficient front-office operations in a busy healthcare environment. This role is ideal for a motivated healthcare professional who thrives in a fast-paced setting, takes ownership of their work, and values teamwork, accuracy, and patient-centered care.
As the first point of contact for our patients and referral sources, this position plays a critical role in ensuring a smooth and welcoming experience from the moment a patient contacts our office through the completion of their care. The ideal candidate brings strong organizational skills, excellent communication abilities, and prior experience working in a medical front office, preferably within
outpatient rehabilitation or a specialty clinic setting.
We are looking for someone who is proactive, dependable, and committed to building long-term relationships with patients, clinicians, and the community while contributing to the continued growth and success of our organization.
Huntington Beach Physical Therapy Specialists (HBPTS) is currently seeking a Full-Time Patient Care Coordinator for our
Harbour and Beach clinics, where our "together we're better" philosophy creates a culture that makes coming to work enjoyable for everyone.
Key Responsibilities-
Provide a warm and professional welcome to all patients and visitors
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Deliver exceptional customer service and patient support throughout the care process
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Communicate effectively with patients, clinicians, referral sources, and internal departments
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Guide patients through visit preparation, electronic forms, paperwork, and appointment expectations
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Ensure accurate patient registration and data entry within the EMR system
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Review patient charts for completeness and accuracy
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Manage patient scheduling and appointment optimization to maintain clinic efficiency
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Coordinate communication with referral sources and assist with follow-ups
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Answer and triage incoming phone calls in a professional and timely manner
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Collect copays, patient balances, and verify insurance information
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Perform scanning, faxing, and other administrative duties
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Support clinicians and assist with patient care coordination when needed
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Maintain organized documentation and ensure compliance with office procedures
Preferred Qualifications-
1–3+ years of experience in a medical front office, patient coordination, or healthcare administration role
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Experience in Outpatient Rehabilitation, Physical Therapy, or a specialty clinic strongly preferred
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Strong knowledge of insurance benefits verification and common insurance terminology
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Proven ability to manage high patient volumes while maintaining accuracy and professionalism
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Excellent customer service, communication, and interpersonal skills
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Strong organizational, multitasking, and problem-solving abilities
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Comfortable working collaboratively within a team-oriented clinical environment
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