Optical Dispensary Manager
Worcester, MA | Full-Time
About Medical Eyeglass Center (MEC)
At MEC, we partner with leading medical/ophthalmology practices to provide patients with high-quality vision care and eyewear services. Our employees work directly inside medical offices, helping patients select and fit eyewear while creating a positive, professional experience. We pride ourselves on accuracy, customer service, and a patient-first approach that sets us apart.
Position Overview
MEC is seeking a dynamic Optical Dispensary Manager to lead operations at our Worcester area locations. This role is responsible for overseeing daily dispensary functions, driving sales performance, managing a team of optical associates and/or licensed opticians, and ensuring an exceptional patient experience. The ideal candidate is a strong leader with proven experience in retail, healthcare or optical management, excellent communication skills, and a passion for delivering results.
What You’ll Do
· Lead and manage all aspects of the optical dispensary, ensuring efficiency, profitability, and compliance with MEC standards.
· Build and maintain strong partnerships with clients, providers, technicians, and administrative staff.
· Recruit, train, and develop a high-performing optical sales team.
· Oversee sales performance, inventory management, patient flow, and merchandising strategies.
· Ensure accurate processing of orders and insurance claims, and timely delivery of financial reports.
· Monitor and improve key performance metrics, including sales, collections, and receivables.
· Implement promotional initiatives and provide input on product selection and inventory needs.
· Serve as the primary liaison between MEC leadership and our client.
What We’re Looking For
· Proven leadership experience in optical, retail, or healthcare management.
· Strong financial and operational acumen with the ability to analyze data and implement improvements.
· Proficiency with all MS Office products
· Exceptional communication and relationship-building skills.
· Ability to recruit, coach, and inspire a team.
· Highly organized, detail-oriented, and adaptable in a fast-paced environment.
Job Type: Full-time
Pay: From $80,000.00 per year
Benefits:
- 401(k)
- Bereavement leave
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Optical: 5 years (Required)
License/Certification:
- ABO Certification (Required)
Work Location: In person
