Customer Service & Order Entry Representative
Location: Philadelphia, PA
Company: Emerald Business Supply
Emerald Business Supply, one of the fastest-growing independent workplace supply dealers in the country, is seeking a Customer Service & Order Entry Representative to join our team in Philadelphia, PA. This position plays a vital role in supporting our customers and sales team by processing orders, answering questions, and delivering outstanding service.
What You'll Do:
- Answer incoming customer phone calls and emails professionally and promptly
- Process customer orders accurately and efficiently
- Enter and maintain orders within our business systems
- Process returns, credits, and exchanges
- Respond to customer questions regarding products, pricing, availability, and order status
- Communicate with customers regarding backorders, shipping updates, and delivery information
- Assist our sales team with customer requests and follow-up
- Work closely with vendors and internal departments to resolve customer issues
- Maintain accurate customer records and order information
- Deliver exceptional customer service and build strong customer relationships
What We're Looking For:
- Strong communication and customer service skills
- Friendly and professional phone demeanor
- Excellent attention to detail and organizational skills
- Ability to multitask in a fast-paced environment
- Strong computer skills and the ability to learn new systems quickly
- Positive attitude and willingness to work as part of a team
- Prior customer service, order entry, administrative, or inside sales experience preferred
What We Offer:
- Competitive salary up to $62,500
- Paid time off (PTO)
- Opportunities for growth and advancement
- Training and ongoing support
- A collaborative, team-oriented work environment
- The opportunity to join one of the region's fastest-growing independent businesses
If you enjoy helping customers, staying organized, and being part of a supportive team, we'd love to hear from you.
Apply today and join Emerald Business Supply, where service, speed, and savings come standard.
Job Type: Full-time
Pay: $53,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Health insurance
- On-the-job training
- Paid time off
Shift:
Ability to Commute:
- Philadelphia, PA 19136 (Required)
Work Location: In person
