We are looking for an experienced Customer Service Supervisor / Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Responsibilities
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and management policies
- Maintain an orderly workflow according to priorities, and cross train staff for multiple functions and ability redundency.
Skills
- Proven working experience as a customer service manager / supervisor
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, and tools
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead,
- Strong written and verbal communication skills, including keeping the General manager informed of any issue or opportunities that may come up.
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Education:
Experience:
- Supervisor: 2 years (Required)
- Microsoft Office: 3 years (Required)
Work Location: In person
