Job Summary
We are seeking a dynamic and detail-oriented Service Writer/Service Manager to join our automotive service team. In this pivotal role, you will serve as the vital link between customers and our skilled technicians, ensuring a seamless and positive service experience. As a Service Writer/Manager, you will oversee daily service operations, manage client communications, and lead the service team to deliver exceptional vehicle maintenance and repair services. This role offers an exciting opportunity to combine technical understanding with strong customer service skills to foster loyalty and growth.
Duties
- Greet customers warmly, listen to their vehicle concerns, and accurately document service needs.
- Prepare detailed repair orders, including labor estimates and parts pricing, utilizing auto estimating tools.
- Communicate effectively with technicians regarding diagnosis results, necessary repairs, and timelines.
- Sell additional services such as oil changes, tire services, brake repairs, suspension work, or transmission repairs to maximize customer value.
- Manage the entire service process from vehicle intake through completion, ensuring quality control and timely delivery.
- Handle cash transactions accurately and maintain meticulous records of all financial dealings.
- Provide clear explanations of repair procedures to clients, ensuring understanding of recommended services and costs.
- Supervise service technicians’ workflow, monitor progress on repairs like collision repair or auto body work, and ensure adherence to safety standards.
- Maintain client communication throughout the service process to update on vehicle status or additional recommendations.
- Lead efforts in selling maintenance packages or additional repairs based on vehicle diagnostics and service tables.
Skills
- Proficiency with estimating software and estimating tools.
- Excellent customer service skills with the ability to communicate technical information clearly and professionally.
- Strong sales acumen with a focus on selling services that enhance vehicle performance and safety.
- Ability to handle cash transactions accurately while maintaining detailed records of all financial activities.
- Familiarity with auto estimating processes work is highly desirable.
- Valid driver’s license with a clean driving record; ability to drive company vehicles as needed.
Join us in delivering top-tier automotive care while fostering lasting relationships with our valued clients! This role is perfect for motivated individuals eager to leverage their expertise in a customer-focused setting that rewards initiative and professionalism.
Pay: From $60,000.00 per year
People with a criminal record are encouraged to apply
Work Location: In person
