Reports To: Director of Human Resources Company: MML Hospitality Employment Type: Full-Time, Salary Exempt Location: New York City, NY
MML Hospitality is seeking a highly organized and service-oriented Human Resources Generalist to support our New York City hotel operations. This position serves as a trusted partner to hotel leadership and employees by providing comprehensive HR support in the areas of employee relations, onboarding, compliance, leave administration, payroll support, employee engagement, and HR administration.
The ideal candidate is a proactive HR professional with strong communication skills, sound judgment, and the ability to build positive relationships while maintaining confidentiality. Experience in the hospitality industry and a unionized environment is preferred. This role plays a critical part in fostering a positive workplace culture while ensuring compliance with federal, New York State, and New York City employment laws and company policies.
Serve as the primary HR contact for employees and managers regarding workplace concerns, policies, and employment practices.
Build strong working relationships with leaders and employees to promote a positive, respectful, and inclusive work environment.
Conduct prompt, thorough, and confidential investigations into employee complaints, workplace concerns, policy violations, and misconduct.
Partner with department leaders to resolve employee relations matters while minimizing risk and maintaining consistency.
Coach managers on performance management, attendance, corrective action, documentation, conflict resolution, and employee development.
Prepare and maintain disciplinary documentation, performance improvement plans, counseling records, and investigative files.
Support grievance administration and labor relations activities, including working with union representatives and ensuring compliance with applicable collective bargaining agreements.
Assist with unemployment claims, employment verifications, and other employment-related matters.
Identify employee relations trends and recommend proactive solutions to improve engagement, retention, and workplace culture.
