Company Overview
Founded in the late 20th century, our hotel brand has established itself as a trusted leader in the upper midscale hospitality industry. With a focus on providing guests with a calming, reliable, and welcoming experience, we are committed to delivering warm hospitality and great value across numerous locations worldwide.
Overview
We are seeking an energetic and detail-oriented Front Desk Associate to join our team. In this vital role, you will be the first point of contact for our guests, ensuring their check-in and check-out processes are smooth, their inquiries are addressed promptly, and their overall experience exceeds expectations. Your enthusiasm and organizational skills will help create a welcoming environment that reflects our commitment to exceptional service.
Duties
- Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently
- Manage multi-line phone systems, directing calls professionally and courteously
- Handle guest inquiries, requests, and complaints with a positive attitude and prompt resolution
- Maintain accurate records through data entry, filing, and updating reservation systems using Microsoft Office and Google Workspace tools
- Support office management tasks such as calendar management, appointment scheduling, and document proofreading
- Assist with clerical duties including filing, photocopying, and managing office supplies
- Provide excellent customer support by ensuring all guest needs are met with professionalism and care
Requirements
- Proficiency in computer literacy including Microsoft Office Suite (Word, Excel), Google Workspace, and data entry skills
- Bilingual abilities are highly desirable to serve diverse guest populations, but not required.
- Excellent customer service skills with a friendly demeanor and professional appearance
- Strong time management skills to prioritize tasks effectively in a fast-paced environment
- Previous experience as a receptionist or administrative assistant is preferred.
- Sunday availability and willingness to work the overnight shift if asked.
Join us to be part of a vibrant team dedicated to delivering memorable guest experiences! Your enthusiasm for office management, customer service excellence, and organizational prowess will help us maintain our reputation for warm hospitality. This paid position offers an exciting opportunity to grow your career in the hospitality industry while making a positive impact every day.
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
