Overview
We are a busy, well-established and growing ophthalmology practice dedicated to providing exceptional patient care in a professional and compassionate environment. We are seeking a dependable, organized and customer-focused Front Office Receptionist to join our team.
Position Summary
The Front Office Receptionist serves as the first point of contact for our patients and plays a key role in welcoming and creating an exceptional patient experience from the moment patients arrive until they complete their visit. The ideal candidate will be working in a fast-paced practice, possess excellent communication skills and effectively multitask while maintaining accuracy and professionalism.
Responsibilities
- Check patients in and out with a friendly and professional demeanor
- Verify insurance and demographic information
- Collect appropriate payments for services in accordance with office policies
- Schedule follow up appointments as needed and provide any visit instructions to patients
- Assist with patient registration and medical forms
- Maintain confidentiality in accordance with HIPAA regulations
- Coordinate and communicate with physicians and staff to ensure efficient patient flow
- Ensure the reception area remains welcoming, organized and professional
- Deliver exceptional patient services and create a positive experience for every patient
- Perform other administrative duties as assigned
Qualifications
- Previous medical office or front desk experience preferred
- Ophthalmology or optometry experience is a plus but not required
- Excellent customer service and interpersonal skills
- Strong organizational skills
- Proficiency with computers and electronic medical record (EMR) systems
- Ability to work efficiently in a busy environment with attention to detail
- Dependable, punctual, and a team player
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Dependent health insurance coverage
- Employee discount
- Free flu shots
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Referral program
- Uniform allowance
- Vision insurance
Work Location: In person
